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Field Service Engineer

2 months ago

Carrollton, Georgia, United States Southwire Full time
Position Overview:
The Field Service Engineer - Commissioning Specialist is tasked with the installation, commissioning, and initiation of SCR projects as necessary. This role requires a comprehensive understanding of the primary subsystems involved in copper and aluminum rod mills provided to clients, ensuring effective process installation guidance and support.

Key Responsibilities:
  • Independently oversee the installation of SCR systems at customer sites.
  • Utilize extensive knowledge and expertise to install, configure, commission, and troubleshoot subsystems within the continuous processing system, including pumps, motors, and valves.
  • Identify and resolve complex issues to uncover opportunities for process and equipment enhancements.
  • Assist in specifying, installing, and modifying SCR systems as needed.
  • Manage the SCR service program, which includes conducting periodic audits, vibration analysis monitoring, and a preventive maintenance program for end users.
  • Develop and maintain preventive maintenance documentation for SCR equipment sold to clients.
  • Conduct customer training sessions on system features and general maintenance practices.
  • Provide technical support to answer inquiries from existing and potential customers, as well as new team members.
  • Generate daily progress reports during startup and field service engagements.
  • Prepare analytical reports, evaluate data, and offer recommendations for operational improvements and maintenance-related challenges.
  • Document customer visits, process evaluations, and troubleshooting methodologies thoroughly.
  • Willingness to travel internationally, potentially for extended periods, up to 25% of the time.

Qualifications:
Education:
Bachelor's degree in Engineering or equivalent experience (15+ years direct experience acceptable).

Experience:
Minimum of 5 years in the field of installation and maintenance of industrial equipment; 10 years preferred.

Skills:
  • Strong interpersonal communication and organizational skills.
  • Ability to work collaboratively as part of a team.
  • Excellent analytical and problem-solving capabilities.
  • Self-motivated with a strong inclination towards continuous improvement.
  • Proven track record of successfully completing projects.
  • Familiarity with AutoCAD or willingness to learn.
  • Ability to interpret technical drawings, schematics, and OEM manuals.

Benefits:
We offer a comprehensive benefits package, including:
  • 401k with matching contributions
  • Health, Life, Dental, and Vision insurance
  • Paid Time Off and Holidays
  • Long and Short-Term Disability coverage
  • Supplemental Insurance options
  • Employee Assistance Program
  • Tuition Reimbursement Programs
  • Opportunities for Advancement and Professional Growth
  • Parental Leave

Southwire is committed to equal employment opportunities for all qualified applicants, regardless of race, color, religion, sex, sexual orientation, gender identity, national origin, disability, protected veteran status, or any other characteristic protected by law.