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Systems Integration and Lab Services Engineer

2 months ago

Santa Clara, California, United States Abbott Laboratories Full time
About Abbott

Abbott is a global healthcare leader that helps people live more fully at all stages of life. Our portfolio of life-changing technologies spans the spectrum of healthcare, with leading businesses and products in diagnostics, medical devices, nutritionals and branded generic medicines.

We're always looking towards the future, anticipating changes in medical science and technology. Our 114,000 colleagues serve people in more than 160 countries.

Working at Abbott

At Abbott, you can do work that matters, grow, and learn, care for yourself and family, be your true self and live a full life. You'll also have access to:

  • Career development with an international company where you can grow the career you dream of.
  • Free medical coverage for employees* via the Health Investment Plan (HIP) PPO.
  • An excellent retirement savings plan with high employer contribution.
  • Tuition reimbursement, the Freedom 2 Save student debt program and FreeU education benefit - an affordable and convenient path to getting a bachelor's degree.
  • A company recognized as a great place to work in dozens of countries around the world and named one of the most admired companies in the world by Fortune.
  • A company that is recognized as one of the best big companies to work for as well as a best place to work for diversity, working mothers, female executives, and scientists.
The Opportunity

Our Diagnostics business currently has an opportunity for the role of Systems Integration and Lab Services Engineer for our Santa Clara, CA location. The primary function of this position is to support the Abbott Hematology organization by being a Subject Matter Expert in technical aspects of the organization's instrumentation platforms.

The position comprises Service and System Integration responsibilities within an R&D team by supporting and developing Hematology testing platforms.

Key Responsibilities
  • Service aspects of the role require direct and onsite technical support, leading service escalations and collaborating with cross-functional teams in order to obtain successful resolutions.
  • Maintaining the internal instrument base, installing new prototypes & external clinical systems is a primary responsibility.
  • System Integration aspects of the role include developing new product designs and design improvements on instrumentation in the medical device field.
  • Writing & executing system integration test protocols, developing new instrument procedures and analyzing performance data will be essential to the role.
  • Travel accounts for approximately 5% of the job, although this number percentage may increase in times of elevated activity.
  • Be a Subject Matter Expert in technical aspects of the instrumentation platforms.
  • Provide leadership and guidance to junior team members.
  • Identify, confirms and interprets interacting causes & effects behind instrument issues, discrepancies, problems or complaints in accordance with governing procedures.
  • Advanced troubleshooting across multiple system functions (hardware and software or hardware and assay performance problems).
  • Provide efficient direct Service Support.
  • Respond to service tickets for break/fix, system upgrades and preventative maintenance.
  • Perform installation, integration and performance monitoring of external clinical sites.
  • Lead internal investigations into technical complaints and lab instrument issues.
  • Devise root cause hypotheses and confirms instrument issues, discrepancies, problems or complaints in accordance with governing procedures.
  • Lead & support technical documentation.
  • Author and verify technical documentation (small procedures up to service manuals).
  • Assist with design for serviceability and supportability of engineering activities.
  • Provide input into the design of new products and product improvements.
  • Create study protocols and review with stakeholders to align with program objectives.
  • Execute study protocols following good lab practices to align with Abbott Quality procedures to support on-market changes and product improvements.
  • Apply quantitative methods, analyzes data, evaluates results, forms conclusions and provides/implements improvements.
  • Record and communicate experimental results to technical personnel with diverse scientific backgrounds.
  • Perform all duties in compliance with appropriate regulations and company policies.
  • Responsible for implementing and maintaining the effectiveness of the quality system.
  • Define investigative paths for and confirms Complaint Handling investigations to closure.
  • Maintain effective communications within ADD Hematology organization & leadership.
  • You'll be accountable for meeting our compliance standards including FDA, OSHA, and Abbott policies and procedures.