Competitive Intelligence Marketing Manager, Customer Workflows Expert

1 month ago


Waltham, Massachusetts, United States ServiceNow Full time
Job Title: Competitive Intelligence Marketing Manager, Customer Workflows

At ServiceNow, we're seeking a highly skilled Competitive Intelligence Marketing Manager to join our Customer Workflows Product and Solutions Marketing team. As a key member of our team, you will play a critical role in driving revenue growth for one of our most strategic product lines.

Key Responsibilities:
  • Conduct in-depth competitive research and analysis to inform product positioning and messaging.
  • Develop and maintain a current view of the Customer Workflows competitive landscape.
  • Transform complex research findings into actionable insights and compelling content.
  • Collaborate with sales, product management, and executive teams to drive revenue growth.
  • Design and deliver sales enablement training sessions as the Customer Service Management, Field Service Management, and Sales and Order Management competitive expert.
Requirements:
  • 8+ years of combined experience in competitive marketing, product marketing, product management, or solution consulting.
  • 3+ years in Customer Service Management, Field Service Management, or Sales and Order Management.
  • 3+ years of experience in enterprise software/cloud-based services.
  • MBA or similar level of experience preferred.
About ServiceNow:

ServiceNow is an Equal Employment Opportunity Employer. We welcome all candidates, including individuals from non-traditional, varied backgrounds, that might not come from a typical path connected to this role. We believe skills and experience are transferrable, and the desire to dream big makes for great candidates.



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