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Executive Service Representative

1 month ago


San Francisco, California, United States AccorHotel Full time
Job Overview

We are seeking a highly skilled Royal Service Agent to join our team at AccorHotel. As a key member of our front office team, you will be responsible for providing exceptional guest service and ensuring that our guests have an unforgettable experience.

Responsibilities:
  • Consistently Offer Professional Service: Provide friendly, engaging, and professional service to all guests, responding promptly to their requests and resolving any issues in a timely manner.
  • Process Calls and Messages: Answer internal and external calls, respond to emails and text messages, and take ownership of guests' requests, ensuring follow-up according to hotel standards.
  • Maintain Knowledge of Hotel Departments: Stay up-to-date on the operations of various departments, including Housekeeping, Front Office, and Engineering, to provide accurate information to guests.
  • Liaise with Guests: Serve as a liaison between guests and other hotel departments, handling inquiries and resolving issues in a courteous and professional manner.
Requirements:

To be successful in this role, you must possess:

  • Excellent Guest Service Skills: Proven ability to deliver exceptional guest service, handling complex situations with poise and professionalism.
  • Strong Communication Skills: Excellent verbal communication skills, with the ability to communicate effectively with guests and colleagues.
  • Computer Literacy: Proficient in Microsoft Windows applications and able to maintain accurate records.
What We Offer:

As a Royal Service Agent at AccorHotel, you can expect:

  • $45,000 - $55,000 per year: A competitive salary based on your experience and qualifications.
  • Benefits Package: Comprehensive benefits package, including health insurance, retirement plan, and paid time off.