Sales Support Specialist

1 week ago

Odessa, Texas, United States Manufacturers Distributor Inc Full time
Job Overview

We are currently seeking a Sales Support Specialist to enhance our customer service and sales operations. This role is pivotal in developing your customer service expertise, which can lead to advanced opportunities within our organization. As you refine your skills, you will gain product knowledge and the confidence necessary to transition into a proficient Sales Professional role, with eligibility for a competitive salary plus commissions.

Our innovative marketing strategy ensures a continuous influx of inbound sales leads, eliminating the need for cold calling. We are looking for enthusiastic, tech-savvy individuals who are eager to assist customers, process transactions, and finalize sales. Become a part of our expanding organization.

Key Responsibilities:
  • Engage with customers via phone to assess their needs and guide them towards suitable products.
  • Effectively manage multiple computer applications for data entry and research tasks.
  • Ensure accurate order entry into our systems.
  • Operate within a call center environment, utilizing a computer system to collect and analyze consumer information.
  • Meet productivity benchmarks and objectives set by the organization while maintaining exceptional customer service standards.
Qualifications:
  • A minimum of 1-3 years of experience in a client support role within a business-to-business context is required.
  • At least 6 months of experience in a call center setting is preferred.
  • Background in sales, customer service, or related fields is advantageous.
  • Strong interpersonal and communication skills, both verbal and written.
  • Ability to establish rapport with clients and accurately assess their needs.
  • Proficient negotiation and closing skills.
  • Detail-oriented with the ability to meet deadlines.
  • Familiarity with navigating websites and internet browsers.
  • Basic understanding of mathematics and percentages.
  • Proficient in Microsoft Office Suite, including Outlook, Excel, and Word.
  • Strong organizational skills and a reliable attendance record.
  • Ability to work collaboratively within a team with minimal supervision.
  • A commitment to enhancing customer satisfaction through proactive engagement and the adoption of new practices.
  • Local residency is required.
  • Must pass a typing assessment (minimum 35 wpm).
  • Experience with HubSpot CRM is a plus.
  • Bi-lingual candidates (Spanish) are preferred, but proficiency in English is essential.
Benefits:
  • A dynamic, fast-paced, and positive work environment.
  • Opportunities for career advancement.
  • Standard working hours from Monday to Friday.
  • Eligibility for quarterly and year-end bonuses.
  • Monthly sales commissions.
  • Comprehensive benefits package, including health, dental, vision, and life insurance.
  • Paid vacation and sick leave.
  • Paid personal days for full-time employees.
About Us:

Manufacturers Distributor Inc. has been a reliable entity in the industry since 2002, showcasing consistent growth and stability. We pride ourselves on our customer-centric sales approach, focusing on understanding and addressing customer needs. As an Industrial Wholesale Distributor, we offer high-quality products to a predominantly business-to-business clientele across all 50 states, with limited international reach. Our small company structure allows for greater flexibility and a family-like atmosphere. We have been recognized for four consecutive years as one of the nation's top 5000 growing companies.

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