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Secondary School IT Support Specialist

2 months ago

Odessa, Texas, United States Ector County ISD Full time
High School Technology Support Specialist Job Overview

Core Objective: The High School Technology Support Specialist will oversee the technological requirements of the Ector County Independent School District's high schools, ensuring effective management of hardware, software, and inventory.

Required Qualifications:

Education and Certification:

  • Completion of High School Diploma or GED from an accredited institution
  • Preferred degrees and certifications in relevant fields

Essential Knowledge and Skills:

  • Proficient troubleshooting abilities
  • Leadership and mentoring skills
  • Ability to work independently and learn autonomously
  • Collaboration and teamwork capabilities
  • Strong customer service orientation
  • Familiarity with computer systems, software applications, and networking
  • Expertise in software and hardware diagnostics
  • Understanding of peripheral devices
  • Ability to manage multiple tasks efficiently
  • Organizational proficiency
  • Remote management of software applications
  • Knowledge of Chromebook Active Directory

Professional Experience:

  • A minimum of 2 years in technical support or a related area

Key Responsibilities:

  • Deliver exceptional customer service and technical support
  • Diagnose and resolve hardware and software issues
  • Install and configure software and operating systems
  • Provide support for projectors and network systems
  • Maintain documentation and manage inventory
  • Participate in teamwork and collaborative projects
  • Communicate effectively both verbally and in writing
  • Oversee inventory management of one-to-one devices
  • Support testing environments and implement program updates
  • Assist with Campus Chrome Admin Console management
  • Perform additional duties as assigned

Work Environment: The role may require frequent travel and irregular working hours.

This summary outlines the responsibilities and qualifications for the High School Technology Support Specialist position. Join Ector County ISD in providing vital technology support to enhance the educational experience in our high schools.