Returns Management Technician I

1 week ago


Tualatin, Oregon, United States SigSauer Full time
Job Overview

Position Title: Returns Management Technician

Shift: Day Shift

Company Overview: SIG SAUER, Inc. stands as a premier manufacturer and supplier of firearms, optics, ammunition, and training solutions. With a legacy spanning over 250 years, the company has integrated American innovation with German engineering and Swiss precision, establishing itself as a trusted name among military, law enforcement, and civilian markets. SIG SAUER is also recognized for its elite training programs at the SIG SAUER Academy and is proud to be a certified Great Place to WorkTM.

Role Summary: The Returns Management Technician plays a crucial role in collaborating with various departments including Customer Service, Product Management, Engineering, and Quality Assurance to manage and assess customer returns. This position may also involve assisting with customer service follow-ups, product testing, and logistics.

Key Responsibilities:

  • Conduct thorough inspections, manage data entry, and oversee the logistics of product returns.
  • Provide expert technical support and resolve issues related to SIG SAUER Electro-Optic products, ensuring a positive experience for customers.
  • Input warranty and order information into relevant databases, keeping customers informed about repair processes and timelines.
  • Respond to internal and external inquiries regarding products and warranty claims.
  • Process work orders to transition products to appropriate inventory classifications.
  • Assist in the management of the repair and scrap processes.
  • Support live fire testing in compliance with company standards.
  • Maintain clear communication with Quality Assurance and Engineering teams regarding product trends and complaints.

Required Skills and Qualifications:

  • 2-3+ years of experience in a Technical or Customer Service role, preferably in a sales-oriented environment.
  • Strong knowledge of firearms and related technologies; military experience is advantageous.
  • Familiarity with hunting practices, shooting sports, and optics is essential.
  • Proficient in customer service principles and practices.
  • Excellent interpersonal and problem-solving skills.
  • Proficient in Microsoft Office applications.
  • Ability to work independently and collaboratively within a team.
  • Self-motivated with a strong work ethic and flexibility to take on additional responsibilities.

Physical Requirements:

  • Ability to occasionally lift weights ranging from 10 to 30 lbs.
  • Compliance with safety protocols and use of personal protective equipment (PPE) as required.

Equal Opportunity Statement: SIG SAUER, Inc. is committed to providing equal employment opportunities to all employees and applicants, prohibiting discrimination and harassment of any kind.



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