Customer Service Representative
3 weeks ago
Job Title: Customer Lead
Job Summary:
We are seeking a highly motivated and customer-focused individual to join our team as a Customer Lead. As a Customer Lead, you will be responsible for providing exceptional customer service, ensuring a positive shopping experience for our customers, and maintaining a clean and organized store environment.
Key Responsibilities:
- Customer Service: Provide fast, easy, flexible, and friendly service to our customers through the achievement of Food Lion customer service standards.
- Assist Customers: Greet each customer, use their name whenever possible, and assist them with their shopping needs.
- Unload Groceries: Unload customers' groceries from cart to belt, unload items for ease of bagging, and check the bottom of every cart and under all baby seats for items before completing an order.
- Bagging and Scanning: Follow correct bagging procedures, scan customers' order, and handle the payment transaction per standard practice.
- Maintain Store Environment: Maintain a clean and organized store environment, including the front-end area, and report any register malfunctions to the Customer Service Manager or MOD.
- Other Duties: Perform other duties as assigned, including retrieving shopping carts from the parking lot and cart corrals, and ensuring the MVP savings center KIOSK is filled with paper and properly working.
Requirements:
- Education: High school graduate or equivalent preferred.
- Communication and Customer Service Skills: Effective communication and customer service skills are required.
- Technical Requirements: Ability to perform the technical requirements of cashier and service center.
- Physical Requirements: Ability to stand 100% of the time, frequently walk short distances, and perform repetitive hand and arm motions.
Food Lion is an Equal Opportunity Employer: Food Lion provides equal employment opportunities to all associates and applicants for employment without regard to race, color, religion, sex (including pregnancy, childbirth and related conditions) national origin, age, disability, sexual orientation, veteran status, gender identity or gender expression or any other characteristic protected by law.
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