Fitness Experience Coordinator

3 days ago


Laguna Niguel, California, United States Planet Fitness Full time
Job Title:

Fitness Experience Coordinator

About the Role:

We are seeking a highly motivated and customer-focused Fitness Experience Coordinator to join our team at Planet Fitness. As a key member of our front desk staff, you will be responsible for delivering an exceptional member experience by providing personalized service, answering questions, and resolving issues in a timely and professional manner.

Key Responsibilities:
  • Provide exceptional customer service to members, prospective members, and guests, ensuring a positive and welcoming environment.
  • Answer phone calls, respond to emails, and resolve member inquiries in a friendly and professional manner.
  • Maintain accurate records of member interactions, including complaints and concerns.
  • Work collaboratively with the management team to develop and implement strategies to improve member satisfaction and retention.
Requirements:
  • High school diploma or equivalent required.
  • 1-2 years of customer service experience preferred.
  • Excellent communication and interpersonal skills.
  • Ability to work effectively in a fast-paced environment.
Benefits:
  • $40,000 - $60,000 per year, depending on experience.
  • Free gym membership and access to Black Card amenities.
  • Opportunities for career growth and advancement.
  • A fun and supportive work environment.


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