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Customer Service Representative

2 months ago

Louisville, Kentucky, United States BDI Full time
Job Summary

Bearing Distributors Inc. (BDI) is a leading global supplier of industrial products and services, committed to delivering exceptional customer service and technical expertise.

As a Customer Support Specialist, you will play a vital role in supporting customers and sales teams through various duties, including sales order management, purchasing, quotation, and customer follow-up.

Key Responsibilities
  • Customer Support: Respond to customer inquiries, resolve issues, and provide product information to ensure customer satisfaction.
  • Sales Order Management: Enter and maintain sales orders, expedite previous orders, and accurately quote product to customers.
  • Purchasing: Purchase product directly from manufacturers to meet customer demands.
  • Outside Sales Support: Assist and support outside sales staff with customer follow-up, sales support, and product information.
  • Cost Savings: Identify and document cost savings opportunities to improve business efficiency.
  • Over-the-Counter Sales: Capture sales with walk-in customers and provide excellent customer service.
  • Warehouse Support: Perform occasional duties in the warehouse, such as shipping and receiving, to ensure smooth operations.
Requirements
  • Education: High School Diploma or GED required.
  • Experience: 1+ year in a customer service or sales environment preferred.
  • Skills: Strong Microsoft Outlook and general computer skills, great communication and telephone skills, exceptional math skills, ability to work independently and in a team environment, and ability to lift 50 pounds of product.
  • Preferred Qualifications: Basic product knowledge of bearings and power transmission products, with emphasis placed on mechanical aptitude.

BDI reserves the right to change job duties at any time. The job description is not designed to cover every requirement of the job.