Project Manager, Professional Services

4 days ago


Atlanta, Georgia, United States NextGen Healthcare Full time
Job Title: Manager, Professional Services

The Manager, Professional Services is a critical role at NextGen Healthcare, responsible for the successful delivery of solutions to clients using best practices that meet the healthcare industry's needs.

Key Responsibilities:
  • Develop project plans, timelines, and budgets to ensure timely and successful project delivery.
  • Collaborate effectively with team members, stakeholders, and clients to ensure a seamless transition from opportunity identification to project delivery.
  • Oversee the contractual agreement process, including Statement of Work (SOW).
  • Conduct thorough analysis of business processes and requirements.
  • Collect feedback and document lessons learned from completed engagements for continuous improvement.
  • Collaborate with Sales as needed to assist with project estimates and customer inquiries.
  • Provide management, coaching, and leadership to the team.
  • Travel up to 25%.
  • Perform other duties that support the overall objective of the position.
Requirements:
  • Bachelor's degree in Business, Information Technology, or a related field.
  • Or, any combination of education and experience which would provide the required qualifications for the position.
Experience:
  • 7+ years project management/program implementation professional services, project management, or a customer-facing role.
  • Experience with all phases of a client software implementation lifecycle, including initial needs analysis, project administration, software installation, onsite training, systems troubleshooting.
Certifications:
  • NextGen NCP Certification in EHR or EPM and DM within 6 months of hire.
  • Maintain and renew certification.
Knowledge, Skills & Abilities:
  • Strong understanding of the professional services landscape, including both internal and partner-provided services.
  • In-depth knowledge of the healthcare industry, including revenue cycle management, clinical/patient care operations, best practices processes and workflows, analytics, and HITECH and MACRA legislation and related programs and regulations.
  • Strong operational management, project management, and communication/presentation skills.
  • Client-facing, analytical, problem-solving, and troubleshooting skills.
  • Teamwork and leadership skills.

NextGen Healthcare is an equal opportunity employer. We celebrate diversity and are committed to creating an inclusive environment for all employees.


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