Project Manager, Professional Services
4 days ago
The Manager, Professional Services is a critical role at NextGen Healthcare, responsible for the successful delivery of solutions to clients using best practices that meet the healthcare industry's needs.
Key Responsibilities:- Develop project plans, timelines, and budgets to ensure timely and successful project delivery.
- Collaborate effectively with team members, stakeholders, and clients to ensure a seamless transition from opportunity identification to project delivery.
- Oversee the contractual agreement process, including Statement of Work (SOW).
- Conduct thorough analysis of business processes and requirements.
- Collect feedback and document lessons learned from completed engagements for continuous improvement.
- Collaborate with Sales as needed to assist with project estimates and customer inquiries.
- Provide management, coaching, and leadership to the team.
- Travel up to 25%.
- Perform other duties that support the overall objective of the position.
- Bachelor's degree in Business, Information Technology, or a related field.
- Or, any combination of education and experience which would provide the required qualifications for the position.
- 7+ years project management/program implementation professional services, project management, or a customer-facing role.
- Experience with all phases of a client software implementation lifecycle, including initial needs analysis, project administration, software installation, onsite training, systems troubleshooting.
- NextGen NCP Certification in EHR or EPM and DM within 6 months of hire.
- Maintain and renew certification.
- Strong understanding of the professional services landscape, including both internal and partner-provided services.
- In-depth knowledge of the healthcare industry, including revenue cycle management, clinical/patient care operations, best practices processes and workflows, analytics, and HITECH and MACRA legislation and related programs and regulations.
- Strong operational management, project management, and communication/presentation skills.
- Client-facing, analytical, problem-solving, and troubleshooting skills.
- Teamwork and leadership skills.
NextGen Healthcare is an equal opportunity employer. We celebrate diversity and are committed to creating an inclusive environment for all employees.
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