Operations Services Supervisor
4 days ago
We are seeking an experienced Operations Services Supervisor to join our team at First Citizens Bank. As a key member of our branch operations team, you will be responsible for the operational management of one branch and managing a team of service line associates.
Key Responsibilities- Operational oversight for a branch location, ensuring compliance with all branch operations policy and procedures
- Research and resolve transaction/cash discrepancies
- Hiring, supervision, and performance management of service line associates
- Processing transactions accurately and efficiently
- Facilitating customer awareness and education of bank services, including digital banking capabilities
- Introducing customers to other branch team members or bank partners who are able to provide solutions for their financial needs
- Bachelor's Degree and 1 year of experience in Financial services, customer service, bank operations, or branch operations management
- High School Diploma or GED and 5 years of experience in Financial services, customer service, bank operations, or branch operations management
- Preferred Area of Experience: Management or supervisory experience
- Skills: Financial literacy, Knowledge of retail banking products and services, Operations Management
First Citizens Bank is a leading financial institution with a rich history dating back to 1898. We are committed to providing exceptional customer service and building long-term relationships with our customers. As a member of our team, you will have the opportunity to work with a talented group of professionals who are dedicated to helping our customers achieve their financial goals.
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