Operations Services Supervisor

4 days ago


Concord, North Carolina, United States First Citizens Bank Full time
Job Summary

We are seeking an experienced Operations Services Supervisor to join our team at First Citizens Bank. As a key member of our branch operations team, you will be responsible for the operational management of one branch and managing a team of service line associates.

Key Responsibilities
  • Operational oversight for a branch location, ensuring compliance with all branch operations policy and procedures
  • Research and resolve transaction/cash discrepancies
  • Hiring, supervision, and performance management of service line associates
  • Processing transactions accurately and efficiently
  • Facilitating customer awareness and education of bank services, including digital banking capabilities
  • Introducing customers to other branch team members or bank partners who are able to provide solutions for their financial needs
Requirements
  • Bachelor's Degree and 1 year of experience in Financial services, customer service, bank operations, or branch operations management
  • High School Diploma or GED and 5 years of experience in Financial services, customer service, bank operations, or branch operations management
  • Preferred Area of Experience: Management or supervisory experience
  • Skills: Financial literacy, Knowledge of retail banking products and services, Operations Management
About First Citizens Bank

First Citizens Bank is a leading financial institution with a rich history dating back to 1898. We are committed to providing exceptional customer service and building long-term relationships with our customers. As a member of our team, you will have the opportunity to work with a talented group of professionals who are dedicated to helping our customers achieve their financial goals.



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