Military Retail Keyholder

1 month ago


Fort Bragg, North Carolina, United States GameStop Full time
Job Title: Military Retail Keyholder

At GameStop, we are committed to delivering exceptional gaming experiences to our customers. As a leading global retailer of video games, electronics, and gaming merchandise, we take pride in offering a wide range of products that cater to the needs and desires of gamers worldwide. Our mission is to create unforgettable experiences for our customers by constantly pushing the boundaries of what's possible.

Job Summary

The Military Senior Guest Advisor provides outstanding guest service experiences using elements of GameStop's Buy-Sell-Trade Model, The Circle of Life, and Solution Selling techniques. This position ensures products are easy to see and buy, shares product and gaming knowledge with guests, provides a clean, organized environment in which to shop, and creates guest loyalty and repeat business.

Key Responsibilities
  • Selling Passion: Enjoy active selling, including exploring and creating guest needs and closing the sale. Utilize GameStop's Solution Selling Tablet to serve each guest's needs. Demonstrate a passion for exceeding goals.
  • Provide world-class guest service: promptly greet guests, respond to guest questions/concerns quickly, effectively and courteously, assist guests with meeting their video gaming needs, inform guests of special promotions, trade-in program, recommend additional items as appropriate, and thank every guest for shopping at GameStop; prioritize guests over tasks and demonstrate that commitment by circulating throughout the store, to assist them
  • Promptly process accurate guest purchases/return transactions via Point-of-Sale (POS) computer system
  • Respond to guest comments or questions in person or on the phone; answer phone calls promptly, courteously and professionally
  • Assist with supervising staffing levels to achieve optimum guest service at all times and ensure that best in class guest service is consistently provided
  • Solution Selling Focus: Drive sales and guest loyalty by creating complete, lasting guest solutions. Demonstrate unique interest in every guest. Ask questions and makes recommendations in order to make technology easier and more affordable for every guest.
  • Team Support: Demonstrate a selfless commitment to others on the store team, including schedule and activity-based dependability, continuous improvement, and responding effectively to feedback. Actively seeks opportunities to contribute at higher level of service to the business, the guests, and others on the team.
  • Operational Agility: Respond rapidly, accurately, and consistently to all of the operational requirements essential for creating exceptional and profitable guest experiences in a consistently clean, neat, and well organized store.
Requirements
  • Must be at least 18 years of age and present state-required proof of age documents
  • At least 1 year of retail sales, guest service, and/or management experience required
  • High school diploma or GED required
  • Video game knowledge preferred
  • Must be able to bend, stoop, reach with arms / hands, climb on ladders, and lift merchandise weighing up to 20 lbs. from ground level to minimum height of 4 feet
  • Must be able to work alone and move throughout the store unassisted for up to 10 hours
  • Must have transportation to make bank deposits as required
Benefits

GameStop provides equal employment opportunities to applicants and employees without regard to race, color, religion, gender, sexual orientation, national origin, age, disability, gender identity and expression, marital or military status. GameStop provides reasonable accommodations to qualified individuals with disabilities in accordance with the Americans with Disabilities Act and applicable state and local law. GameStop and its affiliated businesses reserve the right to change job descriptions at any time based on business conditions/needs, which includes expanding this job's responsibilities and assigning additional duties consistent with the position's purpose.

Full-time store positions at GameStop are eligible to participate in incentive programs, 401(k), paid time off, dental, vision, and health insurance. Positions at GameStop may also be eligible for a bonus and/or other incentives.

Pay: $17.70 - $20.45



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