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Café Experience Leader

2 months ago

Los Angeles, California, United States Capital One Full time
About the Role

We are seeking a highly motivated and experienced Café Coach to join our team at Capital One. As a Café Coach, you will be responsible for leading a team of Café Ambassadors and facilitating legendary experiences for our customers.

Key Responsibilities
  • Lead by example and help our Café Ambassadors develop professionally, personally, and as a high-performing team.
  • Maintain the physical space and coach Café Ambassadors to create a welcoming environment for customers and visitors.
  • Drive continuous improvement and innovation in the Café experience.
  • Work with local businesses, nonprofits, and charities to plan events and build alliances.
  • Provide exceptional customer service and support to customers.
  • Collaborate with vendors to generate new business and drive revenue growth.
Requirements
  • High School Diploma, GED, or Equivalent Certification.
  • At least 2 years of Customer, Retail, or Financial Services experience.
  • At least 1 year of People Management experience or 2 years Retail Bank Experience.
Preferred Qualifications
  • 3+ years of Customer, Retail, or Financial Services experience.
  • 2+ years of People Management experience.
  • Bachelor's Degree.
About Capital One

Capital One is a leading financial services company that is committed to providing exceptional customer experiences. We are a diverse and inclusive organization that values innovation, teamwork, and customer satisfaction.