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Healthcare Support Specialist
2 months ago
The Mission Neighborhood Health Center (MNHC) is a dedicated non-profit organization providing a wide range of health services in the community. Our focus is on delivering comprehensive care, including primary health services, adult medicine, pediatrics, family planning, OB/GYN, HIV care, and support for homeless individuals.
We are seeking qualified candidates for the Clinic Assistant role. This position requires bilingual proficiency in English and Spanish. The role reports to the Director of Programs & HIV Services and is classified as a Full-Time, Non-Exempt position with a starting hourly rate of $25.16 to $27.04.
Primary Responsibilities:
The Clinic Assistant is responsible for facilitating the effective delivery of primary health care and HIV services. Key duties include:
- Assisting with reception tasks during clinic hours.
- Monitoring patient flow to ensure efficient service delivery.
- Acting as a liaison between various clinical staff.
- Providing backup support to both front and back office operations.
Core Duties:
Administrative Tasks:
- Coordinate the scheduling of clinical staff in collaboration with management.
- Oversee clinic flow to enhance productivity and patient satisfaction.
- Generate and analyze productivity reports regularly.
- Assist in supervising front desk personnel and Medical Assistants.
- Manage reception area operations to ensure adequate staff coverage.
- Address patient insurance and payment inquiries, directing them to the appropriate department.
- Handle informal patient complaints and implement service recovery plans.
- Monitor clinic equipment and facilities, reporting any issues as necessary.
- Participate in quality improvement initiatives within the clinic.
Front Office and Back Office Responsibilities:
- Provide assistance at the front desk, including verifying eligibility and demographic information.
- Support back office functions, such as taking vital signs and documenting patient histories.
- Prepare and conduct point-of-care tests as required.
- Ensure examination rooms are ready for procedures with all necessary supplies.
- Maintain sterilization of equipment as per protocols.
Qualifications:
- Preferred: Bachelor's degree; an Associate's degree combined with relevant experience may be considered.
- Mandatory: Medical Assistant Certification.
- Bilingual proficiency in English and Spanish is essential.
- Minimum of one year of experience in a clinical environment; experience in Federally Qualified Health Centers (FQHC) is preferred.
- Strong attention to detail, particularly in data management.
- Reception experience is advantageous.
- Proficiency in Microsoft Office applications is required.
- Ability to maintain professionalism and confidentiality in diverse settings.
- Awareness and sensitivity towards issues related to HIV/AIDS, LGBTQIA, homelessness, immigration, mental health, and substance use.
For more information about our organization, please visit our website. We offer a comprehensive benefits package, including:
- Medical Insurance – MNHC covers 90-100% based on the selected plan.
- Dental and Vision Insurance – provided at no cost to employees.
- Life Insurance – basic policy at no cost, with optional additional coverage.
- Flexible Spending Accounts for health and dependent care expenses.
- Commuter benefits for public transportation costs.
- Vacation – 2 weeks (increases with tenure).
- 12 Paid Holidays plus additional days for personal occasions.
- Paid Educational Leave.
- 401k Retirement Savings Plan with company contributions.
Mission Neighborhood Health Center is an Equal Employment Opportunity employer, committed to creating an inclusive environment for our diverse workforce. We do not discriminate based on any legally protected characteristics.
