Technical Support Associate Analyst
4 weeks ago
At Randstad Digital, we are seeking a highly motivated Technical Support Associate Analyst to join our dynamic and growing team. This role is part of our IT Support job family and involves contributing to the support capacity by configuring, installing, maintaining, and upgrading computer systems hardware and software.
Key Responsibilities:
- Contribute to the IT Support job family in a support capacity, helping to configure, install, maintain, and upgrade computer systems hardware and software.
- Perform a broader set of tasks to provide operational support for the organization's information systems and peripheral equipment, such as application servers, database servers, web servers, desktops, printers, and storage devices.
- Work under own initiative, prioritize own work, and meet agreed timescales, with work subject to frequent review by more experienced professionals in Technical Support.
- Assist with hardware depot related functions, including imaging desktop and laptop computers, managing inventory, testing/troubleshooting a variety of computer, network, and telecommunications equipment, preparing devices for end users, packaging hardware for shipment, receiving supplier shipments, auditing inventory, responding to email escalations, and providing hardware technical support.
- Serve as a point of contact to fulfill hardware replacement requests via Service-Now ticketing.
- Receive, package, and ship hardware as required.
Requirements:
- Experience level: Entry Level
- Minimum 2 years of experience
- Education: Associates
Skills:
- Technical Support
- Technical Support
We are an Equal Opportunity Employer and welcome people of all abilities. If you require a reasonable accommodation to make your application or interview experience a great one, please contact us. Pay offered to a successful candidate will be based on several factors, including education, work experience, work location, specific job duties, certifications, etc. We offer a comprehensive benefits package, including health, an incentive and recognition program, and 401K contribution (all benefits are based on eligibility). This posting is open for thirty (30) days.
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