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Customer Support Associate

2 months ago

Lake Zurich, Illinois, United States Bloc Dispensary Full time
Job Overview

As a Customer Support Associate at Bloc Dispensary, you will be trained across various support roles within our establishment.

Role Responsibilities:

The support role encompasses the following key positions:

  • Reception: You will warmly welcome all clients as they enter, ensuring a friendly and attentive atmosphere. Responsibilities include checking in clients, validating credentials, and managing the flow of clients to the appropriate areas. You will also handle administrative tasks such as managing phone calls, taking messages, and directing inquiries to the right personnel.
  • Inventory Management: As part of the retail inventory team, you will oversee daily inventory operations, ensuring accurate counts and proper organization of products both in storage and on the sales floor. You will verify incoming shipments and ensure compliance with inventory systems.
  • Sales Assistance: In the role of a Budtender, you will assist clients in finding the right products, providing education on various offerings, and processing transactions efficiently. A strong understanding of cannabis products and their benefits is essential.
Key Responsibilities:

Your responsibilities will vary based on your assigned role, but generally include:

  • Maintaining a steady flow of sales.
  • Handling cash and a diverse range of products.
  • Ensuring the store remains organized and clean.
  • Providing excellent customer service to all clients.
  • Engaging in continuous learning about products and store operations.

Qualifications:

  • Must be at least 21 years old.
  • High School Diploma or equivalent.
  • 1 - 2 years of experience in retail or inventory management.
  • Knowledge of cannabis strains and their medicinal properties.
  • Strong organizational and analytical skills.
  • Effective communication abilities.
Work Environment:

This position is located in a retail dispensary setting.

Physical Requirements:

Ability to lift up to 50 lbs occasionally and stand for extended periods.

Schedule:

Flexible scheduling is required, including nights and weekends. Positions may be part-time or full-time, with various shift options available.

Additional Information:

This job description is intended to provide a general overview of the responsibilities and qualifications required for this position. Duties may change as needed.

Compensation: Starting at $15.00 per hour, with benefits including health insurance, paid time off, and employee discounts.