Customer Service Associate

2 months ago


Lake Zurich, Illinois, United States Truenorth Full time
{"h1": "Customer Service Representative Job Description", "p": "At Truenorth, we are committed to delivering exceptional guest experiences through our team members. As a Customer Service Representative, you will play a vital role in ensuring our stores meet the highest standards of quality, cleanliness, and customer satisfaction.

Your key responsibilities will include:

* Providing fast, friendly, and clean service to every guest
* Maintaining a positive and enthusiastic attitude, even in challenging situations
* Engaging with guests through friendly conversation and clear communication
* Promoting our great deals and specials to each guest
* Selling age-restricted items responsibly and ensuring the store is fully stocked
* Multitasking and balancing duties while prioritizing guest satisfaction

In return, we offer a range of benefits, including flexible shifts, paid training, advancement opportunities, and a challenging and exciting work environment where guest service is #1.

If you are a team player with a passion for delivering exceptional customer experiences, we encourage you to apply for this exciting opportunity.

**Requirements:**

* 18 years of age or older (some locations may require 21 years of age or older due to tobacco or alcohol sales)
* Ability to count products and make change, as well as read and write English clearly
* Ability to access all areas of the store and handle merchandise weighing up to 50 pounds
* Positive and enthusiastic attitude
* Willingness to engage guests with friendly conversation and communicate clearly with guests and co-workers

**What We Offer:**

* Flexible shifts and a variety of schedules
* PAID Training programs to ensure you are successful and have what you need to be a star
* Advancement opportunities
* Ongoing training and development
* A challenging and exciting work environment where guest service is #1
* 401K with Company match
* Paid vacation
* Limited Medical and Dental plan available upon hire
* Free minimum essential coverage as required by the Affordable Care Act, after 1 year of employment

**Equal Opportunity Employer:**

Truenorth considers applicants for all positions without regard to race, color, religion, creed, gender, national origin, age, disability, marital or veteran status, sexual orientation, or any other legally protected status.

**Core Values:**

* Operate with the highest level of integrity by being honest and fair
* Incorporate excellence in all that we do
* Embrace diversity by respecting the rights and dignity of all people
* Provide for the health and safety of our guests, team, and environment
* Reinvest in the communities we serve
* Recognize that profitability is essential to our future success

We look forward to hearing from you

**Note:**

All applicants must be 18 years of age or older (some locations may require 21 years of age or older due to tobacco or alcohol sales) and will be subject to a pre-employment background check at our expense.



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