Front Desk Health Center Coordinator

5 days ago


Winter Park, Florida, United States RELIVE Health Orlando Full time
Job Summary

We are seeking a highly organized and detail-oriented Front of House Coordinator to join our team at RELIVE Health Orlando. As a Front of House Coordinator, you will be responsible for maintaining a high level of professionalism and confidentiality while ensuring a seamless experience for our clients and patients.

Responsibilities
  • Welcome patients and visitors by greeting them either in person or on the telephone; must be able to answer or refer patient inquiries.
  • Optimize patients' satisfaction, provider time, and treatment room utilization by scheduling appointments in person or by telephone effectively.
  • Keep patient appointments on schedule by notifying the provider of the patient's arrival; reviewing service delivery compared to schedule; reminding the provider of service delays.
  • Comfort patients by anticipating patients' anxieties; answering patients' questions; maintaining the reception area.
  • Ensure availability of treatment information by filing and retrieving patient records.
  • Maintain patient accounts by obtaining, recording, and updating personal and financial information.
  • Recording and fulfilling scripts, updating financial information; recording and collecting patient charges; filing, verifying, and expediting third-party invoicing and fulfillment.
  • Maintain business office inventory and equipment by checking stock to determine inventory level; anticipating needed supplies; placing and expediting orders for supplies; verifying receipt of supplies; liaising with Office Manager re: scheduling equipment service and repairs.
  • Protect patients' rights by abiding by HIPAA regulations and maintaining the confidentiality of personal and financial information.
  • Maintain operations by following policies and procedures; reporting needed changes.
  • Liaise with admin and other medical team members pre and post-therapy and participate in shared decision-making.
  • Accurately use online booking systems.
  • Assist with patients calling with questions and following up.
Qualifications
  • Educated to GED level
  • Previous experience working in Customer Serving environments
  • Experience in a medical setting is preferable.


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