Desktop Support Specialist

7 days ago


Richmond, California, United States TEKsystems Full time
About the Role

TEKsystems is seeking a skilled Desktop Support Specialist to provide technical support and troubleshooting for network, desktop, and/or systems hardware and software. The ideal candidate will have 1-2 years of experience in a Windows 7 or 10 environment, with strong customer service skills and ability to work in a team.

Key Responsibilities
  • Screens, refers, and diagnoses internal inquiries and work requests related to maintenance of personal computers and related systems.
  • Installs, configures, and upgrades computer hardware and software.
  • Provides end-user software troubleshooting and support.
  • Applies advanced diagnostic techniques to identify problems, investigate causes, and recommend solutions.
Additional Duties
  • Image, test, and install PCs and accessories for issuance to end users.
  • Troubleshoot laptop, desktop, and peripheral hardware/software issues and failures.
  • Perform PC part replacements, including RAM, HDD, M.2, PCIe cards, and other components as needed.
  • Complete full data recovery tasks from PCs in non-bootable status.

We offer a competitive salary range of $55,000 - $75,000 per year, depending on experience, along with opportunities for professional growth and development within TEKsystems.



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