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Resident Activities Director

2 months ago

Fall River, Massachusetts, United States First Realty Management Full time
Job Summary

We are seeking a highly motivated and experienced Resident Activities Director to join our team at First Realty Management. As a key member of our site management team, you will be responsible for developing and administering resident programs and services that contribute to and enhance site management objectives in creating and maintaining a Community of Quality.

Key Responsibilities
  • Plan, implement, and supervise social, educational, and recreational activities/programs/special events for the resident population on a regularly scheduled basis.
  • Outreach to new residents to inform them about RAD programs and services available.
  • Develop a local social service network within the community, working to raise resident awareness of such services, and preparing a current referral list with primary contacts, phone, email, etc. for use by resident services and management staff.
  • Report resident-related concerns to the property manager promptly and work with the manager to resolve issues and take an active role in the resolution process.
  • Manage the site newsletter process, including newsletter preparation, submission to First Realty Communications Dept., and timely distribution to residents.
  • Work with the management team to plan and implement annual company-wide events, including the First Realty Sports Olympiad, First Realty Academic Olympiad, NAHMA Drug-Free Calendar Contest, NEAHMA Kid's Day, First Realty Honor Roll Club, Community of Quality awards program, etc.
  • Work with management staff on resident retention programs, marketing strategies, and new resident orientation programs, actively participating in these programs and developing new resident services initiatives that support these efforts.
  • Follow all First Realty Risk Management and site safety guidelines regarding parent/guardian permission, transportation, incident reporting, vendor insurance coverage, etc.
  • Oversee the Computer Learning Center/Lab program (as applicable), including a budget, contractor supervision, scheduling, resident participation reports, marketing, facility and equipment maintenance, and management.
  • Provide support to the management team on resident social service issues and maintain confidentiality in all matters pertaining to the same.
  • Develop an annual RAD budget for submission to the property manager.
  • Maintain a petty cash fund for RAD program and administer petty cash reporting to REAS.
  • Facilitate and administer grants, as applicable to the site.
  • Network with local businesses, schools, and others to enhance resident services.
  • Provide outreach to, secure, and coordinate college/university tutors for youth on-site in the after-school education program (HASI).
  • Maintain and secure RAD program equipment and inventory.
Requirements
  • Ability to handle sensitive issues with confidentiality, diplomacy, and tact.
  • Excellent judgment.
  • Strong communication skills, verbal and written.
  • Problem-solving skills.
  • Proficiency with MS Word, Excel, and the Internet.
  • Current certification in First Aid and CPR.
  • Excellent resident relations and customer service skills.
  • Ability to effectively work on simultaneous tasks.
  • Ability to adapt to changing priorities.
  • Proven ability to oversee groups of children.
Benefits
  • Sign-on Bonus.
  • Paid Vacation, Holidays, PTO/Personal leave.
  • 401(k) plan.
  • Health, Vision, and Dental insurance.
  • Life Insurance, Short- & Long-Term Disability.
  • Flex spending accounts & Transportation expense accounts.
  • Opportunity for professional growth and development.