Patient Support Specialist

2 weeks ago

Knoxville Tennessee, United States CCS Full time

Overview:


Are you seeking a meaningful career that positively impacts the patient community? At CCS, we are transforming the landscape of at-home patient care and chronic care management.

We are in search of individuals who will excel in a patient-focused and dynamic setting.

If you possess strong listening skills, quick thinking, and problem-solving abilities, along with the capacity to connect with diverse individuals, you could be an ideal fit for CCS.


As a Customer Service Representative in the Patient Support Department, you will play a crucial role in our call center operations, delivering exceptional customer service in every interaction.

Your responsibilities will include ensuring patient satisfaction and facilitating the accurate and timely processing of reorders.

You will provide essential support across all business units to maintain current documentation and insurance information for precise processing and billing of patient services.

You will be on the front lines, addressing patient challenges and fulfilling our commitment to outstanding customer service.


Residents of certain states are not eligible for this position.


Responsibilities:
• Obtain and process authorizations for reorders.

• Resolve patient inquiries and ensure accurate reorder processing through phone communication, document handling, and medical record verification.

• Ensure patients possess all necessary medical documentation for billing of assigned services.

• Enhance patient retention through proactive outreach and cross-selling efforts via phone.

• Review supply configurations based on supporting documentation, formulary requirements, and manufacturer capabilities.

• Maintain a thorough understanding of medical documentation, insurance prerequisites, and company protocols.

• Uphold a high level of confidentiality due to access to sensitive information.

• Demonstrate consistent attendance and flexibility to meet departmental needs.


We provide a comprehensive range of insurance benefits after 60 days of full-time employment (including medical, dental, vision, short and long-term disability, and life insurance), with a significant portion of premiums covered by the company, as well as paid time off within the first year.

Additionally, we offer a 401(k) plan with a generous company match and vesting schedule, financial planning resources, competitive compensation, and an Employee Assistance Plan.

Employees also have the opportunity to earn monthly incentives.

Qualifications:
• Minimum high school diploma or GED equivalent.

• Customer service experience is preferred.

• Proficient computer skills, including strong typing abilities and accurate data entry while maintaining excellent listening skills.

• Strong attention to detail, multitasking capabilities, communication, and organizational skills are essential.

• Exceptional phone and email communication etiquette.

• Availability for evening and weekend shifts may be required.

Values:
• Certainty: The lives of the individuals we serve depend on our ability to execute. We commit to this every day.


Utilize appropriate methods and a flexible interpersonal style to foster a cohesive and collaborative team built on trust and transparency.

Deliver on your commitments.


• Compassion: We recognize the challenges faced by patients and their families, driving us to relentlessly pursue customer satisfaction in every aspect of our business.


Ensure that patient needs guide our business decisions, implementing service practices that align with both patient and organizational needs.

Treat others as you wish to be treated.

• Advancement: We continuously seek innovative ways to progress and enhance our operations.

Encourage creative approaches to address opportunities and facilitate change, driving cross-functional alignment to achieve goals. Speak the truth.

CCS Medical is an equal opportunity employer.

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