Customer Service Representative

4 weeks ago


Georgetown, United States Massachusetts Employer Full time

Job Summary

We are seeking a highly skilled Customer Service Representative to join our team at Massachusetts Employer. As a key member of our customer-facing team, you will be responsible for providing exceptional service to our customers, resolving issues, and ensuring their satisfaction.

Key Responsibilities

  • Act as a liaison between customers and our company, responding to inquiries and resolving issues in a timely and professional manner.
  • Assist customers with orders, complaints, and other queries, providing accurate and helpful information.
  • Develop and maintain excellent relationships with our customer base, ensuring their needs are met and exceeded.
  • Collaborate with logistics, accounting, and delivery teams to ensure seamless order fulfillment and customer satisfaction.
  • Work with distributors and product lines to provide accurate information and support.
  • Calculate estimates, quotes, and pricing, and collaborate with other departments to assist customers with orders.
  • Research product lines to assist customers with inquiries and provide technical support.
  • Attend trade shows and represent our company in a professional manner.

Requirements

  • Associates degree or 2-3 years of customer service experience in the HVAC or technical industry.
  • Strong computer skills, including Microsoft Office and manufacturing software.
  • Excellent phone etiquette, ability to stay calm under pressure, and deal with customer objections.
  • Ability to communicate effectively at all levels, both internally and externally.
  • Detail-oriented, strong organizational and prioritization skills, and solid problem-solving and analytical skills.

What We Offer

As a Customer Service Representative at Massachusetts Employer, you will have the opportunity to work in a dynamic and fast-paced environment, providing exceptional service to our customers and contributing to the success of our company.



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