Integrations Specialist

1 month ago


Mt Pleasant, South Carolina, United States Omatic Full time
Job Overview

Omatic is seeking a highly skilled Integrations Consultant to join our team. As a key member of our customer success team, you will be responsible for delivering exceptional customer experiences through expert product onboarding and training.

Key Responsibilities

  • Conduct remote software onboarding and training engagements on all Omatic Software products
  • Develop expertise on Omatic products and remain well-versed on product features and functionality
  • Assess customer data needs and design customized onboarding and training solutions
  • Configure systems and provide testing support
  • Write and deliver professional documentation tailored to individual customer needs
  • Identify creative technical solutions to complex data issues
  • Deliver engagements on time and within budget
  • Accurately track and report project hours, notes, and status within Omatic's internal systems
  • Participate in user forums and blog posts
  • Assist Omatic Sales with selling onboarding services

Requirements

  • Self-motivated learner with the ability to self-manage advancing product knowledge
  • Experience with Salesforce, Salesforce NPSP import and/or data migration processes; Salesforce Admin Certification is a plus
  • Experience with Raiser's Edge, Raiser's Edge NXT, Altru; Raiser's Edge Certification is a plus
  • Experience using other non-profit systems including email marketing, peer-to-peer fundraising, online donations, events management and alumni or membership management a plus
  • Project Management including scheduling, task management and the ability to work with multiple customers and projects simultaneously
  • Superior time management skills
  • Excellent written and verbal communication skills
  • Attention to detail with a strong ability to organize, manage, and execute projects as assigned
  • Technically savvy
  • Ability to thrive in a fast-paced team environment
  • Ability to work with a variety of skill levels

What We Offer

  • Competitive health/dental/vision insurance, life insurance and short-term disability
  • 401K with company match
  • Unlimited/flexible PTO
  • 12 weeks fully-paid parental leave
  • Remote work schedules


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