Integrations Specialist
1 month ago
Omatic is seeking a highly skilled Integrations Consultant to join our team. As a key member of our customer success team, you will be responsible for delivering exceptional customer experiences through expert product onboarding and training.
Key Responsibilities
- Conduct remote software onboarding and training engagements on all Omatic Software products
- Develop expertise on Omatic products and remain well-versed on product features and functionality
- Assess customer data needs and design customized onboarding and training solutions
- Configure systems and provide testing support
- Write and deliver professional documentation tailored to individual customer needs
- Identify creative technical solutions to complex data issues
- Deliver engagements on time and within budget
- Accurately track and report project hours, notes, and status within Omatic's internal systems
- Participate in user forums and blog posts
- Assist Omatic Sales with selling onboarding services
Requirements
- Self-motivated learner with the ability to self-manage advancing product knowledge
- Experience with Salesforce, Salesforce NPSP import and/or data migration processes; Salesforce Admin Certification is a plus
- Experience with Raiser's Edge, Raiser's Edge NXT, Altru; Raiser's Edge Certification is a plus
- Experience using other non-profit systems including email marketing, peer-to-peer fundraising, online donations, events management and alumni or membership management a plus
- Project Management including scheduling, task management and the ability to work with multiple customers and projects simultaneously
- Superior time management skills
- Excellent written and verbal communication skills
- Attention to detail with a strong ability to organize, manage, and execute projects as assigned
- Technically savvy
- Ability to thrive in a fast-paced team environment
- Ability to work with a variety of skill levels
What We Offer
- Competitive health/dental/vision insurance, life insurance and short-term disability
- 401K with company match
- Unlimited/flexible PTO
- 12 weeks fully-paid parental leave
- Remote work schedules
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