Customer Service Representative

8 hours ago


Deerfield Beach, Florida, United States First Bancorp Full time
Job Title: Service Representative

At First Bancorp, we are seeking a highly skilled Service Representative to join our team. As a Service Representative, you will be responsible for providing exceptional customer service and handling cash transactions with accuracy and efficiency.

Key Responsibilities:
  • Accept cash items deposits and complete regulatory forms and logs
  • Verify amounts on deposits and examine checks for endorsement
  • Enter deposits in depositors' passbooks, if applicable, or issue receipts to customers
  • Cash checks and pay out money upon verification of signatures and customer balances
  • Place holds on accounts for uncollected funds
  • Balance cash and ATM transactions daily
  • Process general ledger entries as required
  • Order supply of cash to meet daily needs, count incoming cash, and prepare cash for shipment
  • Provide additional customer service, including selling domestic exchange, travelers' checks, money orders, cashier checks, payments of loans, and payments of safe deposit boxes
  • Maintain proper logs of official checks, night depository, etc.
  • Promote Bank's services and cross-sell Bank's products
  • Make concentrated efforts to solve customer problems
  • Make recommendations to supervisor about possible methods to improve department functions
  • File signatures cards and maintain supplies for the teller area
Requirements:
  • Previous cash handling experience
  • Strong knowledge of Microsoft Office
  • Good mathematical and communication skills
Preferred Qualifications:
  • A formal training as a teller in a finance institution
  • Three years of experience in a similar job or equivalent combination

First Bancorp is an Equal Employment Opportunity Employer and takes affirmative action to employ women, protected veterans, people with disabilities, and minorities regardless of gender identity, sexual orientation, and any other legally protected status.



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