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Customer Service Representative
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Customer Service Representative
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Customer Service Representative
2 months ago
Broward County, FL is seeking a highly skilled Customer Service Representative to join our team. As a Customer Service Representative, you will be responsible for providing exceptional customer service to our utility customers, handling and processing financial transactions, and maintaining accurate records.
Key Responsibilities:- Collect and process utility payments, including negotiating delinquent debt and payment arrangements with customers.
- Prepare and process accurate and timely account paperwork in our customer service system.
- Use various computer software and systems to maintain customer account data and process customer service transactions.
- Provide excellent customer service and communication to the general public and County agencies relating to utility services and programs.
- Handle a high volume of customer calls, emails, and in-person visits.
- Concurrently handle multiple customer service assignments and tasks.
- Communicate clearly and concisely to effectively resolve regular and elevated customer service issues.
- One year of customer service or customer relations experience or closely related experience.
- Ability to concentrate and research to resolve regular and complex customer service/customer relation matters.
- Valid Florida Class E Driver's License based on area of assignment.
- Associate degree or higher in Business, Public Administration, or closely related field.
- Fair Debt Collection Practices Act Certification.
- Customer Services Specialist (CSS) or similarly recognized Customer Service certification.
- One year of experience using Energy (Peace Software), or a similar utility billing software.
- One year of experience using Maximo, or a similar maintenance management software.
- One year of experience using PeopleSoft or a similar business/financial software.
- Fluency in another language (e.g., Spanish, French Creole, Portuguese, French, Arabic, Chinese, etc.).
This position requires sitting, standing, walking for frequent to continuous periods of time, driving, and lifting/moving heavy cash drawers and related equipment weighing up to 50 lbs.
This position requires the flexibility of reporting to work at our other WWS payment centers in Lauderhill and Pompano Beach as operational needs require.
Broward County is an Equal Opportunity Employer committed to inclusion. We support the hiring of people with disabilities; therefore, if you require assistance due to a disability, please contact the Professional Standards Section in advance at or email to make an accommodation request.
