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Lead Client Performance Strategist

2 months ago

Boston, United States Outsell Corporation Full time
Lead Client Performance Strategist at Outsell Inc.

ABOUT OUTSELL INC.
Outsell Inc. stands as a premier customer engagement platform tailored for the automotive sector, excelling in understanding, anticipating, and interacting with customers on a grand scale. Our headquarters are located in Minneapolis, MN, with team members distributed throughout the United States.

At Outsell Inc., we foster a dynamic culture that continually evolves to create an environment where exceptional talent can flourish. If you are passionate about advancing your career in a company that prioritizes Customer Service, Quality, Caring, Teamwork, Innovation, Initiative, and Integrity, you are in the right place. Discover more about us at Why Outsell Inc..

POSITION OVERVIEW

We are seeking a Lead Client Performance Strategist to join our Boston team. This role is essential for a dedicated account management professional focused on identifying and nurturing cross-sell and up-sell opportunities within their client portfolio while providing ongoing support to a designated group of dealer partners in a specific region. Key responsibilities include ensuring client satisfaction, enhancing understanding of the Outsell value proposition, increasing revenue within the existing client base, and maintaining revenue retention.

Key Responsibilities:

  • Manage a client portfolio effectively to build lasting strategic relationships with dealer partners.
  • Develop, implement, and assist in executing proactive performance management strategies aimed at driving revenue growth and ensuring client retention.
  • Identify and capitalize on cross-sell and up-sell opportunities to enhance overall Outsell revenue through consultative sales techniques.
  • Evaluate account performance and provide data-driven insights to dealer partners to improve product adoption, highlight program value, and align strategies with clients' business goals.
  • Maintain a consistent client portfolio retention rate exceeding 90% and drive revenue growth through systematic efforts.
  • Collaborate across internal teams to resolve partner program issues and address partner inquiries.
  • Enhance expertise in the Outsell Platform, learn new features, deepen understanding of existing functionalities, and assist in educating clients and colleagues.
  • Demonstrate Outsell values in all interactions.
  • Perform any additional tasks as assigned.

QUALIFICATIONS

If you meet the educational, experiential, and skill requirements outlined, this opportunity may be ideal for you.

  • Bachelor's degree;
  • 3+ years of proven success in sales/account management;
  • Google Analytics certification; or
  • A combination of education and experience necessary to fulfill core responsibilities.
  • Preferred: Experience in the automotive and digital marketing sectors or familiarity with retail business.

Essential Competencies and Traits:

  • Consultative Sales proficiency
  • Exceptional interpersonal communication skills
  • Strong written and verbal communication abilities
  • Competent in delivering presentations both virtually and in person
  • Conflict resolution skills
  • Ability to influence and persuade
  • Organizational skills and attention to detail
  • Data analysis and collaborative skills
  • Positive attitude, highly motivated to succeed as part of a team
  • Proficient in MS Word, Excel, PowerPoint, and Outlook
  • Experienced in Salesforce
  • Eager to engage daily with auto dealers and their management teams

WORK ENVIRONMENT AND TRAVEL

This role involves standard office tasks along with field visits to dealerships. Physical demands include:

  • Ability to sit for extended periods and work long hours in an office setting.
  • Effective communication in person, electronically, and via phone with customers, colleagues, and external parties.
  • Maintaining mental focus for prolonged periods.
  • Operating a computer and other office equipment.
  • Reviewing and managing printed documents.
  • Occasional lifting of technology and office equipment weighing up to 25 pounds.
  • Travel by car and plane to headquarters occasionally.
  • Up to 50% travel by car and plane to dealerships, conferences, and other destinations.

BENEFITS AT OUTSELL INC.

  • Competitive salary with performance-based bonuses
  • Hybrid and remote work options
  • Comprehensive benefits package, including:
    • Affordable Medical, Dental, and Vision Benefits
    • Company contributions to Health Savings Account
    • 401(k) with matching contributions
    • Company-paid life insurance for employees
    • Company-paid long-term disability coverage
    • Dependent Care Flexible Spending Account
    • Tuition reimbursement for educational and professional development
  • Generous leave options
    • Unlimited paid time off
    • 9 paid holidays
    • Paid family and medical leave

We are an equal opportunity employer that values diversity and inclusion. We uphold a non-discriminatory approach based on various factors. Our commitment to inclusivity extends across all employment aspects. To request application accommodations, kindly get in touch.