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Parking Operations Manager
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Office Manager
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CBX AM Customer Service Ambassador
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Customer Service Ambassador
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Customer Service Ambassador
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Parking Operations Manager
4 weeks ago
bAboutUs:/bbrAtAceParking,we'rededicatedtoprovidingexceptionalparkingservicestoourclients.Ourteamispassionateaboutdeliveringtop-notchexperiencesthatexceedexpectations.Asakeymemberofourteam,you'llplayavitalroleinensuringouroperationsrunsmoothlyandefficiently.brbrbCulture:/bbrWe'reacompanythatvaluesclearcommunication,teamwork,andacommitmenttoexcellence.Ourcultureisbuiltonafoundationofstrongvalues,includingaccountability,profitability,exceptionalservice,andcommunication.Thesevaluesguideourdecision-makingandshapethewayweinteractwithourclients,staff,andcommunity.brbrbAboutthePosition:/bbrWe'reseekingahighlyskilledParkingOperationsManagertojoinourteam.Asakeyleader,you'llberesponsibleformanagingateamofparkingattendants,providingguidanceandsupporttoensureallworkisperformedtothehigheststandards.Yourprimaryfocuswillbeonensuringthesmoothoperationofourparkingfacilities,includingmanagingday-to-dayoperations,planningpersonnelutilization,anddevelopingoperationalprocedurestooptimizeefficiencyandcustomerservice.brbrbKeyResponsibilities:/bbrManagetheday-to-dayoperationsofourparkingfacilities,ensuringadherencetoestablishedproceduresandstandards.brPlanpersonnelutilization,interview,andselection,policycompliance,trainingoversight,supervision,performancereview,andadherencetoalllawsandregulations.brDevelopandimplementoperationalprocedurestooptimizeefficiencyandcustomerservice.brOverseedailycashhandlingproceduresandsubmitaccuratereportsofcollections.brManageandmaintainparkinglotequipmentandfacilities,includingmaintenanceanddamagecontrol.brRecruit,hire,train,andschedulestaff.brHoldteammembersaccountablefortheirrolesandresponsibilities,providingregularperformancefeedbackandconductingperformanceevaluations.brPromoteacultureofprofessionalism,accountability,andexceptionalcustomerserviceamongtheteam.brAccountableformaintainingasafeenvironmentforbothemployeesandguests,includingvehiclesafetyandtrafficcontrol.brOverseethemaintenanceandupkeepofthefacility,suchaskeygatearms,parkingsystems,booths,andsignage.brAccountableforthecleanlinessandappearanceoftheparkingarea.brMonitorfinancialperformance,includingrevenue,expenses,andlaborcosts.brImplementcost-controlmeasurestomaximizeprofitabilitywhilemaintainingservicequality.brIdentifyopportunitiesforrevenuegrowththroughpromotions,pricingstrategies,oradditionalservices.brAnalyzefinancialdataandimplementstrategiestomaximizeprofitability,suchasoptimizingstaffinglevelsandpricingstructures.brSetandtrackkeyperformancemetricsrelatedtooperationalefficiency,customerservice,andfinancialperformance.brAccountableformeetingorexceedingestablishedperformancetargets.brTrainandmotivatestafftoprovideexceptionalcustomerservice.brAddresscustomerinquiries,concerns,andcomplaintsinaprofessionalandtimelymanner.brRegularlyassessservicequalitythroughfeedbackmechanismsandtakecorrectiveactionsasneeded.brEnsurethatguestsreceiveexceptionalserviceandaddressanyguestconcernsorcomplaintspromptlyandeffectively.brAccountableformonitoringcustomerfeedbackandtakingcorrectiveactionstocontinuouslyimproveservicequality.brFosterclearandopencommunicationwithintheteamandwithotherdepartments.brCoordinatewithpropertymanagementtoensureaseamlessguestexperience.brConductregularmeetingswithstafftorelayimportantinformationandgatherinput.brbrbAboutYou:/bbrWe'relookingforahighlyskilledandexperiencedParkingOperationsManagertojoinourteam.Ifyouhaveapassionfordeliveringexceptionalparkingservicesandacommitmenttoexcellence,weencourageyoutoapply.YourqualificationsshouldincludeaBachelor'sdegreeorequivalenteducationandexperience,aminimumof5yearsofparkingortransportationmanagementexperience,strongleadershipandmanagementskills,excellentcommunicationandinterpersonalabilities,andphysicalabilitytoliftheavyitems(50lbs).
