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Participant Support Specialist
2 months ago
The Participant Support Specialist plays a crucial role in assisting individuals in navigating various services and resources to enhance their economic and social well-being.
Key Responsibilities- Record Management: Maintain both manual and digital participant records, ensuring timely and accurate documentation and reporting, including database entries.
- Community Networking: Collaborate with other service providers to create a robust network of community resources for participants.
- Partnership Development: Work effectively with internal and external stakeholders to address the needs of both employers and job-seeking participants.
- Relationship Building: Establish and nurture connections with targeted community groups and individuals to promote training programs.
- Service Coordination: Assist participants in researching and accessing essential services, including job training, educational support, counseling, housing, and medical services.
- Agency Collaboration: Coordinate service delivery with referring agencies, including organizing case conferences at regular intervals.
- Financial Assistance Evaluation: Assess participants' needs for support funds or gift certificates, guiding them to explore all other options before making requests.
- Business Partnerships: Cultivate productive relationships with businesses to facilitate ongoing job and internship placements for participants.
- Monitoring and Follow-Up: Track and follow up with participants to support their journey in finding and retaining employment.
- Job Coaching Coordination: Provide assistance in coordinating job coaching and retention services for participants engaged in competitive employment.
- Informational Tours: Conduct tours for interested potential participants and prospective employer partners.
- Stakeholder Liaison: Act as the primary contact between various stakeholders to ensure satisfaction with the services provided.
- Employer Engagement: Perform follow-up communications with employers to maintain a high level of satisfaction.
- Recruitment Planning: Organize and coordinate on-site recruitment events as necessary.
Additional Responsibilities: Other duties may be assigned as needed.
Company OverviewMission: We are dedicated to enhancing the economic and social well-being of the impoverished and disadvantaged.
For over 85 years, The Fedcap Group has pioneered scalable, innovative solutions to address some of society's most pressing challenges. As the parent organization of numerous leading nonprofit agencies, we serve over 300,000 children and adults annually across the United States and the United Kingdom. Our services encompass educational programs for all age groups, vocational training in high-demand industries, behavioral health services, work readiness skill-building, and job placement—all aimed at fostering long-term self-sufficiency.
The Fedcap Group operates within four primary practice areas: Education, Workforce Development, Occupational Health, and Economic Development, strategically aligned for maximum impact. We also invest in broader systems change, collaborating with federal, state, and local governments to enhance the design, funding, and delivery of services.
