Patient Service Representative
4 weeks ago
Join our team at The University of Kansas Health System as a Patient Service Representative, playing a vital role in creating a seamless patient experience in our ambulatory clinics.
Responsibilities:- Pre-Visit Scheduling: Schedule internal and external referrals, in-person appointments, telehealth visits, surgeries, and procedures using Epic Cadence decision trees.
- Maintain extensive knowledge of appointment types, locations, providers, and specialties.
- Work to achieve a coordinated patient itinerary, sometimes consisting of multiple appointments.
- Responsible for registration of patients during the scheduling process, including entering demographics, insurance verification, and completing the Medicare Secondary Payer Questionnaire (MSPQ).
- Preauthorize clinic-specific visits and procedures as needed.
- Assist patients with MyChart activation and support, including online check-in prior to appointments.
- During Visit Standard Check-In: Responsible for high-volume patient clinic check-in/out and phone reception, following health system standards.
- Secure patient signatures for consent and financial forms.
- Follow and complete all standard registration documentation and scanning processes in the Health System EMR.
- Collect all point-of-service collections due per the EMR-generated patient estimate, including copay, co-insurance, and deductibles.
- Assist patients with MyChart activation and support.
- Responsible for outpatient clinic direct rooming.
- Support patients through self-check-in using MyChart and the EMR.
- Post-Visit (Check-out/Follow Up Scheduling): Schedule follow-up internal and external diagnostic and therapeutic orders, creating a patient itinerary based on provider orders.
- Assist patients with MyChart activation and support.
- Ensure proper front desk coverage until the last patient is dismissed from the clinic.
- High School Graduate
- 1 or more years of customer service or healthcare experience
- Ability to read, write, speak, and understand English
- High level of customer service skills focusing on problem resolution
- Basic computer skills, including Microsoft Excel, Word, Outlook, and Teams
- Ability to maintain patient confidentiality
- College coursework completed towards an Associate's or Bachelor's Degree
- Clerical, registration, and/or customer service experience within a healthcare setting
- If bilingual, documented proof of competencies via language proficiency assessments
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