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Medical Office Support Specialist II
2 months ago
As a Patient Services Representative at Covenant Health, you will play a vital role in ensuring a seamless experience for our patients. This position is essential in managing the administrative aspects of patient interactions within our cardiology practice.
Position Summary:
Your primary responsibilities will include:
- Providing administrative support for patient service operations related to the check-out processes.
- Accurately collecting and processing patient encounter form data.
- Managing outstanding balances and payments for services provided.
- Reconciling daily work and computer records.
Key Responsibilities:
In this role, you will:
- Adhere to established departmental policies, procedures, and safety standards.
- Handle incoming calls and direct them appropriately.
- Update and maintain patient information records.
- Demonstrate knowledge of insurance protocols and the plans our providers participate in.
- Ensure accurate documentation of procedures and diagnoses for billing purposes.
- Schedule follow-up appointments and manage end-of-day balancing tasks.
- Compile necessary data for billing personnel.
- Engage in team collaboration with patients, physicians, and other healthcare professionals.
- Participate in required meetings and committees.
- Contribute to quality improvement initiatives and complete annual education assignments.
- Perform additional duties as assigned.
Qualifications:
Minimum Education:
While no specific educational background is mandated, candidates with a high school diploma or GED are preferred. A combination of education and relevant work experience is acceptable.
Minimum Experience:
Applicants should possess at least one year of experience in a medical office environment, with a solid understanding of appointment scheduling, collections, and coding (ICD-9/10 and CPT-4). Alternatively, a minimum of three years of customer service experience is required.
Licensure Requirement:
No specific licensure is required for this position.
About Covenant Health:
Covenant Health is dedicated to providing exceptional healthcare services and improving the health of our communities.
