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Commercial Lines Insurance Advocate
2 months ago
About the Role:
We are seeking a highly motivated and detail-oriented Client Advocate to join our Commercial Lines team at Deland, Gibson Insurance Associates Inc. As a Client Advocate, you will play a crucial role in providing exceptional customer service to our clients and working closely with our Account Managers to ensure seamless service delivery.
Key Responsibilities:
- Develop comprehensive knowledge of all agency systems and processes to provide accurate and timely support to clients.
- Provide industry-leading customer service to clients, responding to their inquiries and resolving issues in a professional and courteous manner.
- Collaborate with the team to achieve common goals and objectives, demonstrating a "can-do" attitude and a willingness to go above and beyond to meet client needs.
- Assist with Certificates of Insurance, applications, cancellations, and other client needs, ensuring accuracy and attention to detail.
- Learn and master our CRM system, Applied Epic, to effectively manage client interactions and data.
- Communicate with carriers to problem-solve and resolve client issues, demonstrating strong written and verbal communication skills.
Requirements:
- Bachelor's degree with a strong interest in the insurance industry.
- Ability to work in a fast-paced, dynamic environment with a high level of flexibility.
- Self-motivation and accountability to deliver high-quality results and meet client expectations.
- Strong attention to detail and excellent written and verbal communication skills.
- Ability to work effectively with all levels of the organization, demonstrating a team player attitude.
What We Offer:
- A collaborative and dynamic work environment.
- A comprehensive time-off package, including paid vacation, holidays, sick leave, and PTO.
- Health insurance, dental, vision, 401(k), and other benefits.
- A hybrid schedule that balances work and personal life.
- Opportunities for continuing education and professional development, subsidized by Deland, Gibson.
About Deland, Gibson:
Established in 1900, Deland, Gibson is a Massachusetts-based insurance agency that has thrived as a trusted advisor to its client base. Through subtle name changes over the past century, Deland, Gibson has maintained its identity as an industry-leading insurance and risk management advisor.