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Business Service Specialist
2 months ago
Goodwill Southern California is seeking a highly skilled Business Service Specialist to join our team. As a Business Service Specialist, you will play a critical role in providing a wide range of services to businesses and job seekers, including outreach, recruitment, screening, assessments, workshops, job development, and training assistance.
Key Responsibilities- Employer Outreach: Conduct employer outreach and marketing of Goodwill's business services using various methods, including face-to-face presentations, written correspondence, and email.
- Job Lead Development: Develop job leads and job orders to meet the needs of job seekers and employers.
- Recruitment and Placement: Provide quality recruitment, lay-off aversion, outplacement, and other services to businesses, including pre-screening of applicants, targeted recruitment, hosted job fairs, job postings, job matching, and interviewing assistance.
- Goal Achievement: Achieve individual placement, hourly wage, and retention goals, and conduct business and customer satisfaction surveys to identify areas for continuous quality improvement.
- Job Readiness: Assess participants, create individualized plans, and conduct job readiness workshops to prepare job seekers for real-life business needs and expectations.
- Case Management: Maintain detailed case records according to funder and/or company requirements, and complete documentation in an accurate and timely manner.
- Industry Analysis: Conduct regular labor market and industry needs analysis, stay current on business and hiring trends, and assist participants in making appropriate career occupation decisions.
- Education and Experience: 2+ years of sales-related experience, 2+ years of case management experience in a non-profit setting, and a Bachelor's degree preferred.
- Skills and Abilities: Excellent interpersonal communication skills, ability to work with all levels of employees and diverse populations, strong organization and multitasking skills, and critical thinking, self-motivation, and high degree of integrity and ethics.
- Other Qualifications: Ability to speak another language and understand another culture if required by the program or local community, ability to work with minimal supervision, and strong multi-tasking ability.
- Travel Requirements: This position requires travel (25% to 50%) within Southern California, and a valid CA driver's license and state-required auto insurance are necessary.
Goodwill Southern California is an equal opportunity employer and gives consideration for employment to qualified applicants without regard to race, color, religion, sex, national origin, disability, or protected veteran status.
