Current jobs related to Customer Service Representative - Gaithersburg, Maryland - EMP Trust Solutions, LLC

  • Customer Service Representative

    2 weeks ago

    Gaithersburg, Maryland, United States Harris Teeter Full time

    Customer Service RepresentativeAt Harris Teeter, we're committed to providing exceptional customer service. As a Customer Service Representative, you'll be responsible for:Ensuring customer satisfaction by resolving issues and exceeding expectationsOperating the cash register accurately and efficientlyProviding various services at the customer service...

  • Customer Service Representative

    2 weeks ago

    Gaithersburg, Maryland, United States Public Storage Full time

    Job Title: Customer Service RepresentativeJob Summary:We are seeking a highly motivated and customer-focused Customer Service Representative to join our team at Public Storage. As a Customer Service Representative, you will be responsible for providing exceptional customer service to our clients, responding to their inquiries, and resolving any issues they...

  • Customer Service Representative

    2 weeks ago

    Gaithersburg, Maryland, United States John Cooper - State Farm Agent Full time

    Customer Relations RepresentativeAs a Customer Relations Representative, you will play a vital role in building and maintaining strong relationships with our customers. Your primary responsibility will be to establish trust and rapport with our clients, understanding their needs and providing personalized solutions to meet their insurance and financial...

  • Customer Service Representative

    2 weeks ago

    Gaithersburg, Maryland, United States Wawa Full time

    As a Customer Service Representative at Wawa, you will be responsible for providing exceptional customer service and creating a positive shopping experience for all customers. Your key responsibilities will include greeting and assisting customers, responding to customer requests and complaints in a timely and courteous manner, operating the cash register,...

  • Customer Service Representative

    3 weeks ago

    Gaithersburg, Maryland, United States Domino's Pizza LLC Full time

    Customer Service RepresentativeDomino's Pizza LLC is seeking a highly motivated and customer-focused individual to join our team as a Customer Service Representative. As a key member of our store team, you will be responsible for providing exceptional customer service, ensuring a positive experience for our customers, and contributing to the success of our...

  • Customer Service Representative

    2 weeks ago

    Gaithersburg, Maryland, United States John Cooper - State Farm Agent Full time

    Job Title: Customer Relations RepresentativeAre you a people person with a passion for building strong relationships? Do you enjoy working with customers to understand their needs and provide solutions? If so, we may have the perfect opportunity for you!About the Role:We are seeking a highly motivated and customer-focused individual to join our team as a...

  • Customer Service Representative

    2 weeks ago

    Gaithersburg, Maryland, United States Harris Teeter Full time

    Harris Teeter is seeking a Customer Service Representative to provide exceptional care to customers. Key responsibilities include:Customer Satisfaction: Ensure customers have a positive experience by meeting their needs and exceeding expectations.Merchandise Handling: Load merchandise into customer vehicles and return shopping carts to the store.Teamwork:...

  • Customer Service Representative

    2 weeks ago

    Gaithersburg, Maryland, United States Giant Food Full time

    **About the Role**As a Customer Service Representative at Giant Food, you will play a vital role in ensuring our customers have an exceptional shopping experience. You will be responsible for maintaining a clean and organized store environment, restocking shelves, and providing excellent customer service.**Key Responsibilities**Stock shelves and maintain a...

  • Customer Service Representative

    2 months ago

    Gaithersburg, Maryland, United States Brian Robinson - State Farm Agent Full time

    **About the Role**As a Customer Service Representative with Brian Robinson - State Farm Agent, you will play a vital role in providing exceptional customer service to our clients. If you are a people-oriented individual with excellent communication skills and a passion for helping others, this could be the perfect opportunity for you.**Key...

  • Customer Service Representative

    2 weeks ago

    Gaithersburg, Maryland, United States John Cooper - State Farm Agent Full time

    Job OverviewAs a Customer Service Representative for John Cooper - State Farm Agent, you will play a vital role in providing exceptional customer experiences and promoting State Farm insurance and financial services products.Key ResponsibilitiesEstablish and maintain strong customer relationships through regular follow-ups and needs-based reviews.Utilize a...

  • Customer Service Representative

    2 weeks ago

    Gaithersburg, Maryland, United States John Cooper - State Farm Agent Full time

    Position Overview:We are seeking a highly motivated and customer-focused individual to join our team as a Customer Service Representative. As a key member of our team, you will be responsible for establishing and maintaining strong relationships with our customers, providing exceptional service, and promoting our insurance and financial services...

  • Customer Service Representative

    4 weeks ago

    Gaithersburg, Maryland, United States Public Storage Full time

    Job DescriptionPublic Storage is seeking a highly motivated and customer-focused individual to join our team as a Customer Service Representative in a self-storage environment.Key Responsibilities:Provide exceptional customer service to ensure a positive experience for our customers.Assess customer storage needs and make recommendations for storage...

  • Customer Service Representative

    2 weeks ago

    Gaithersburg, Maryland, United States Dave Vidmar - State Farm Agent Full time

    Are you a customer-focused individual looking for a challenging role? We are seeking a Customer Relations Representative to join our team at Dave Vidmar - State Farm Agent. As a key member of our team, you will be responsible for establishing and maintaining strong relationships with our customers, providing them with exceptional service and...

  • Customer Service Representative

    1 week ago

    Gaithersburg, Maryland, United States Giant Food Full time

    Job Summary:As a Customer Service Representative at Giant Food, you will play a vital role in ensuring our customers have an exceptional shopping experience. Your primary responsibilities will include maintaining a clean and organized store environment, restocking shelves, and providing excellent customer service. You will also have the opportunity to work...

  • Customer Service Representative

    2 weeks ago

    Gaithersburg, Maryland, United States Giant Food Full time

    Job Summary:Giant Food is seeking a Customer Service Representative to join our team. As a key member of our retail operations team, you will be responsible for providing exceptional customer service, maintaining a clean and organized store environment, and supporting our sales and inventory management efforts.Key Responsibilities:Provide excellent customer...

  • Customer Service Representative

    2 weeks ago

    Gaithersburg, Maryland, United States Dave Vidmar - State Farm Agent Full time

    Job Summary:We are seeking a highly motivated and customer-focused individual to join our team as a Customer Service Representative. As a key member of our team, you will be responsible for establishing and maintaining strong relationships with our customers, identifying their needs, and providing them with tailored solutions.Responsibilities:Establish...

  • Bilingual Customer Service Representative

    2 weeks ago

    Gaithersburg, Maryland, United States Christian Durand - State Farm Agency Full time

    Job OpportunityWe are seeking a highly skilled and customer-focused Bilingual Customer Service Representative to join our team at Christian Durand - State Farm Agency in Gaithersburg, MD.This is a full-time position that requires excellent communication skills, both written and verbal, as well as the ability to work in a team environment. As a Customer...

  • Customer Service Representative

    2 weeks ago

    Gaithersburg, Maryland, United States B.F. Saul Company Hospitality Group Full time

    Job Summary:As a Customer Service Representative with B.F. Saul Company Hospitality Group, you will be responsible for providing exceptional service to our guests. This includes processing check-ins and check-outs, verifying billing, creating reservations, and processing special requests. You will also be responsible for assisting guests with information...

  • Bilingual Customer Service Representative

    2 weeks ago

    Gaithersburg, Maryland, United States ABSS SOLUTIONS INC Full time

    Job DescriptionABSS Solutions Inc. is seeking a highly skilled Bilingual Customer Service Representative to join our team in Burtonsville, Maryland.The ideal candidate will be responsible for providing exceptional customer service, data entry, and backup cashiering duties. As a key member of our team, you will report directly to a supervisor and support the...

  • Bilingual Insurance Customer Service Representative

    2 months ago

    Gaithersburg, Maryland, United States Staff My Agency Full time

    Job SummaryWe are seeking a highly motivated and customer-focused Bilingual Insurance Customer Service Representative to join our team at Staff My Agency. As a key member of our team, you will be responsible for providing exceptional customer service to our clients, handling customer inquiries, and resolving issues in a timely and professional manner.Key...

Customer Service Representative

2 months ago

Gaithersburg, Maryland, United States EMP Trust Solutions, LLC Full time

Job Summary:

EMP Trust Solutions, LLC is seeking a highly skilled and solutions-oriented Software Support Specialist to join our team. As a key member of our support team, you will be responsible for providing exceptional customer support through various mediums, including online chat, email, and phone.

Key Responsibilities:

  • Provide timely, professional, and accurate responses to customers who submit inquiries via online chat, email, or phone.
  • Support customers and end clients in answering questions, tracking issues or problem reports into our IT helpdesk tool, and coordinating with technical and sales support teams.
  • Enter all correspondence and necessary information for problem resolution into our helpdesk tools.
  • Manage and set customer expectations on timely resolutions of open requests.
  • Serve as a customer advocate and interact with internal teams to solve customer issues.
  • Support setup of new client accounts and user accounts.
  • Collaborate and follow up with the product team on cases that require escalation.
  • Inform customers of critical issues and system updates.

Requirements:

  • Around 1 year of experience serving in an external client-facing role supporting clients via phone or email.
  • 12 years of experience using supporting or troubleshooting web-based applications is preferred.
  • 12 years of experience working in a corporate environment supporting a product or software as a service (SaaS) solution.
  • Experience with being managed to traditional customer support KPI's such as response time, resolution time, and customer satisfaction.
  • Excellent written and verbal communication skills.
  • Detail-oriented and organized with the ability to prioritize tasks in a deadline-sensitive environment.
  • Strong technical, analytical, and troubleshooting skills.
  • Must have a technical inclination and a basic understanding of computers, internet browsers, and using software on a daily basis.
  • Interest in cloud technology, SaaS, and Human Resources.
  • A passion for delivering exceptional service.
  • Ability to thrive in a team environment.
  • Creative problem-solving capabilities, ownership of issues, and excellent organization and follow-up.

Preferred Qualifications:

  • Proficiency in MS Excel, Word, Email, and Outlook.
  • Training will be provided on company's SaaS software and related help desk tools and components for selected candidates.
  • Candidates who are selected will be required to complete a background check and drug screening and must be qualified to work in the United States without a visa sponsorship.