Part-Time Service Specialist

2 weeks ago

Saint Anthony, Iowa, United States First MainStreet Insurance, L.C. Full time
Job Title: Part-Time Service Specialist

At First MainStreet Insurance, L.C., we are seeking a highly skilled Part-Time Service Specialist to join our team. As a key member of our operations department, you will play a vital role in delivering exceptional service and support to our valued clients.

Key Responsibilities:
  • Develop and maintain strong relationships with clients to ensure their needs are met and exceeded.
  • Provide administrative support to the Account Manager, Account Executive, and Risk Advisor, ensuring seamless communication and collaboration.
  • Process administrative tasks in a timely manner, including data integration and reporting, to drive team success.
  • Monitor account satisfaction levels and take proactive measures to ensure high levels of account retention.
  • Market new business and/or renewal business, in conjunction with a Risk Advisor or Account Manager.
  • Manage all account work in our agency management system (EPIC) to ensure accurate data.
  • Manage assigned office operations, including mail, phones, and office supplies.
  • Stay up-to-date on insurance industry trends, market conditions, and competitors to drive business growth.
  • Maintain confidentiality of client and carrier information.
Requirements:
  • Proven experience in service management or a related client-facing role.
  • Proficient in Microsoft Office and other applications to maximize efficiency.
  • Excellent communication and interpersonal skills, with the ability to interact effectively with clients and stakeholders.
  • Exceptional problem-solving skills with a strong focus on client satisfaction.
  • Strong organization and time management skills.
  • Strong collaborative and morale skills to motivate and assist a high-performing team.

We offer a dynamic and supportive work environment, with opportunities for growth and development. If you are a motivated and detail-oriented individual with a passion for delivering exceptional service, we encourage you to apply for this exciting opportunity.

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