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Customer Service Management Trainee

2 months ago


Hudson, Wisconsin, United States Uline, Inc. Full time
About the Role

We are seeking a highly motivated and customer-focused individual to join our team as a Customer Service Management Trainee. As a key member of our customer service team, you will be responsible for providing exceptional service to our customers, developing and implementing effective customer service strategies, and leading a team of customer service representatives.

Key Responsibilities
  • Develop and implement customer service strategies to drive customer satisfaction and loyalty.
  • Lead and manage a team of customer service representatives, providing coaching, guidance, and feedback to ensure exceptional service delivery.
  • Collaborate with cross-functional teams to identify areas for improvement and implement process changes to enhance customer experience.
Requirements
  • Bachelor's degree in Business Administration, Marketing, or related field.
  • Strong customer service skills, with a proven track record of delivering exceptional customer experiences.
  • Leadership and management experience, with a focus on developing and leading high-performing teams.
What We Offer
  • Competitive salary and bonus structure.
  • Comprehensive benefits package, including medical, dental, and vision insurance.
  • 401(k) plan with employer match.
  • Opportunities for professional growth and development.
About Uline

Uline is a leading distributor of shipping, industrial, and packaging materials. We are a family-owned company known for our commitment to exceptional customer service, quality products, and same-day shipping of our vast in-stock inventory. With over 9,000 employees across 13 locations, we are a dynamic and growing company that offers opportunities for career advancement and professional growth.