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Claims Processing Specialist
2 months ago
Commitment to Excellence:
Position Overview:
Under direct supervision, this role involves performing a range of clerical support tasks within the Claims Department.
Key Responsibilities:
Utilizes various automated systems to match unidentified correspondence with the appropriate file or claim number, ensuring accuracy in mail processing.
Operates control functions for multiple Service Center or Claim Office data systems.
Retrieves and re-files documents from the central storage facility while maintaining precise records of file activities.
Receives deliveries from dock and messenger services, verifying the accuracy of the received materials.
Prepares outgoing mail for dispatch, ensuring all necessary attachments are included and securely packaged. This may involve the shipping and receiving of computer equipment.
Handles various clerical tasks such as answering phone calls, taking messages, managing faxes, processing payments, organizing files, and performing data entry.
Pulls files from storage for internal state audits.
Prepares electronic files for state audits, including payment histories, file notes, and medical reports.
Contacts agents and insured individuals regarding routine claims to gather coverage information or retrieves it through various systems.
Issues payments, requests wage information for adjusters, orders surveillance, and conducts medical calls to ascertain current work status.
Performs additional related tasks as required or requested.
Adheres to the Crawford Code of Conduct.
Qualifications:
Demonstrates foundational knowledge of computer operations and claim file systems and procedures.
Preferred but not mandatory: 2 years of administrative experience.
High school diploma or GED; or equivalent experience in a related field.
Proficient in Microsoft Office Suite and similar software.
Ability to thrive in a fast-paced environment.
Must be adaptable, flexible, and possess excellent multitasking abilities.
Technically skilled with strong oral and written communication capabilities.
About Crawford & Company:
At Crawford, we recognize that a claim represents more than just a number; it embodies a person, a child, a friend—anyone who turns to us during challenging times.
By aiding in the restoration of their lives, we contribute to the revitalization of our community—one claim at a time.
Our employees are empowered to grow, encouraged to take initiative, and inspired to innovate. Our leading team is at the forefront of developing new solutions for the industries and clients we serve. We seek the next generation of leaders to embark on this journey with us.
We come from over 70 countries and speak numerous languages, reflecting the diverse fabric of the audience we serve.
united in purpose, vision, and values. Learn more about us.
When you join Crawford, you become part of the One Crawford family.
Our comprehensive compensation plans offer our employees much more than just a competitive salary:
- Pay and incentive plans that acknowledge performance excellence.
- Benefit programs that support financial, physical, and mental well-being.
- Training initiatives that foster continuous learning and career advancement while enhancing job performance.
- A commitment to giving back to the communities where we live and work.
- A culture that values respect, collaboration, entrepreneurial spirit, and inclusion.
Crawford & Company participates in E-Verify and is an Equal Opportunity Employer. M/F/D/V. Crawford & Company does not accept unsolicited assistance from search firms for this employment opportunity.
All resumes submitted by search firms to any employee at Crawford via email, the Internet, or in any form and/or method without a valid written Statement of Work in place for this position from Crawford HR/Recruitment will be considered the sole property of Crawford.
No fee will be paid if the candidate is hired by Crawford as a result of the referral or through other means.
