Account Coordinator

4 weeks ago

CA United States Recruitics Full time
Job Summary

As an Account Coordinator at Recruitics, you will play a vital role in delivering exceptional client experiences. Reporting to the Director of Client Service, you will support multiple account teams in their efforts to provide top-notch service to our clients. Your primary responsibilities will include serving as the initial point of contact for client communications, reporting, call tracking, note-taking, and performing tasks related to client budgets.

Key Responsibilities
  • Assist the client services team with daily communication to clients and vendors by checking emails, managing media plans, and managing reporting.
  • Take notes for each client or vendor call, adding notes into Gainsight and assigning/completing follow-up tasks as appropriate.
  • Track all vendor allocations, reallocations, unallocated funds, and other critical information as assigned by the Account Director or Director of Client Services.
  • Create tickets for client issues and project manage tickets to ensure they are being addressed/resolved.
  • Support the Account Manager to review invoices before they are sent to clients for billing.
  • Partner with members of the Client Finance team to manage client budgets, including support of the Sales Order/SOWBA and PO processes.
  • Budget management and end-of-month budget confirmation with clients.
Requirements
  • Interest in media planning, media buying, digital marketing, and/or digital media.
  • Basic knowledge of Excel and GSuite tools.
  • Excellent written and verbal communication, grammar, and proofreading skills, and acute attention to detail.
  • Ability to present data and develop compelling presentations.
  • Strong organizational skills and ability to effectively prioritize tasks independently.
  • Strong interpersonal, customer service, organizational, and problem-solving skills.
  • Mathematically and technically inclined.
What We Offer

Recruitics offers a generous benefits package, including medical, dental, vision, short-term disability, life insurance, paid time off, parental leave, flexible spending account, and employee assistance program for all employees, as well as a 401(k) program for all eligible full-time employees.

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