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Guest Services Representative

2 months ago

Capistrano Beach, United States Hilton Grand Vacations Full time
Now Offering Daily Pay *

HGV now provides Day One Team Member Benefits

Role Overview:

As a Guest Services Representative, you will play a vital role in ensuring that every interaction with our guests is exceptional and memorable. Your responsibilities will include:
  • Facilitating a positive check-in and check-out experience for owners and guests while addressing their inquiries.
  • Updating and maintaining records in our computerized reservation system.
  • Accessing the reservation system to assist guests with their bookings or modifications as needed.
  • Generating invoices and processing payments for rentals and merchandise.
  • Managing safety deposit boxes.
  • Receiving and relaying housekeeping and maintenance requests to the appropriate departments.
  • Preparing and restocking the front desk with necessary supplies, including arrival packets.
  • Providing guests with information about local attractions and resort amenities.
  • Typing correspondence and reports for management as required.
We offer a comprehensive benefits package for our full-time Team Members, which includes medical, dental, and vision insurance, a 401K plan, Paid Time Off (PTO), and exceptional travel benefits.

Qualifications:

To succeed in this role, candidates should meet the following minimum qualifications:
  • Strong English language and interpersonal skills, with the ability to communicate effectively both verbally and in writing.
  • A professional demeanor and courteous attitude when dealing with challenging guests and situations.
  • Flexibility to adapt to changing schedules and cover shifts on short notice as needed.
  • Ability to manage multiple tasks and prioritize responsibilities to meet organizational demands.
  • At least 6 months of experience in customer service.
Preferred qualifications include:
  • Experience as a Front Desk or Guest Services Agent.
  • Familiarity with cash and credit card transactions.
  • Background in resort hospitality or a related field.
The hourly wage for this position ranges from $17.00 to $21.15, depending on experience.

Team Member Experience:

We provide an outstanding benefits package for our full-time Team Members, including medical, dental, and vision insurance, a 401K plan, Paid Time Off (PTO), and excellent travel perks.

We are an equal opportunity employer and value diversity within our organization. We do not discriminate based on race, religion, color, national origin, gender, sexual orientation, age, marital status, veteran status, or disability status. We are committed to providing reasonable accommodations for individuals with disabilities to participate in the job application or interview process, perform essential job functions, and receive other employment benefits. Please reach out to us for accommodation requests.