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Guest Services Coordinator

2 months ago

North Little Rock, Arkansas, United States Navion Senior Solutions Full time
Job Overview

Navion Senior Solutions is in search of a motivated and personable individual to fill the role of Concierge/Receptionist. This position is essential in providing a welcoming atmosphere for visitors and residents alike. The ideal candidate will possess a service-driven mindset, outstanding communication abilities, and a dedication to maintaining high standards of excellence.

Key Responsibilities:

  • Efficiently manage the community's telephone and paging systems, ensuring prompt and accurate transmission of calls and messages.
  • Welcome and guide visitors with professionalism and warmth.
  • Oversee the sign-in and sign-out process for residents and guests.
  • Respond to inquiries in accordance with established protocols, ensuring compliance with privacy regulations.
  • Handle requests positively and gather necessary information for follow-up actions.
  • Timely notify the Supervisor in Charge of resident assistance requests.
  • Sort, receive, and distribute mail effectively.
  • Assist with the ordering, receiving, stocking, and distribution of office supplies.
  • Process payments and issue receipts for accounts.
  • Coordinate transportation requests for medical appointments.
  • Perform general office tasks such as copying, filing, and faxing.

Qualifications:

  • High School diploma or equivalent is required.
  • Previous experience in healthcare, hospitality, or service-oriented roles is preferred.
  • Strong interpersonal and communication skills are essential.
  • Ability to work in a caring environment while ensuring safety and health standards.
  • Team-oriented mindset with the ability to collaborate effectively with others.

Benefits:

  • Comprehensive Health Care Plan (Medical, Dental, and Vision)
  • Retirement Savings Plan (401k)
  • Paid Time Off for full-time employees
  • Short and Long Term Disability Insurance
  • Life Insurance Coverage
  • Opportunities for Career Advancement