Program Operations Coordinator

3 weeks ago


Rockville, Maryland, United States Interfaith Works Full time
Job Summary

We are seeking a highly skilled Program Operations Coordinator to join our team at Interfaith Works. As a key member of our staff, you will play a vital role in ensuring the smooth operation of our program.

Key Responsibilities:

  • Provide exceptional customer service to all individuals, treating them with dignity and respect.
  • Monitor program-related activities, including signing in/out, medication consumption, meals, chores, and laundry.
  • Create a welcoming, supportive, and caring environment for program attendees.
  • Ensure proper documentation of daily activities, including incident reports and grievances.
  • Maintain safety protocols by conducting room searches and following Harm Reduction tools and guidelines.
  • Implement crisis intervention procedures as needed to ensure the safety and wellbeing of all individuals.
  • Greet, direct, and support volunteers providing dinner and other supplies.
  • Participate in mandatory staff meetings and trainings as required.

Requirements:

  • A minimum of a High School diploma and two years of experience in a service delivery or social service field.
  • Excellent communication skills, ability to listen well, and refer guests/residents to appropriate resources.
  • Able to work collaboratively as a team member and interact effectively with volunteers and visitors.
  • Awareness of psychiatric or medical emergencies and ability to contact the proper resource.

Physical Demands:

  • Frequently required to talk or hear.
  • Regularly required to use hands or fingers, handle or feel objects, tools, or controls.
  • Occasionally required to stand, walk, sit, and reach with hands and arms.
  • Must occasionally lift and/or move up to 25 pounds.

Estimated Salary: $45,000 - $55,000 per year



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