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Personal Banker Associate I

2 months ago

Orlando, Florida, United States Fifth Third Full time
About the Role

Fifth Third Bank is seeking a highly motivated and customer-focused Personal Banker Associate I to join our team. As a key member of our retail banking team, you will be responsible for providing exceptional customer service and building strong relationships with our customers.

Key Responsibilities
  • Customer Service: Provide personalized banking solutions to customers, including opening and servicing accounts, processing transactions, and answering customer inquiries.
  • Sales and Cross-Selling: Identify and meet the financial needs of customers, cross-selling and upselling products and services to increase revenue and customer satisfaction.
  • Product Knowledge: Develop and maintain in-depth knowledge of Fifth Third's retail banking products and services, including deposit accounts, loans, and investment products.
  • Relationship Building: Build and maintain strong relationships with customers, understanding their financial goals and objectives, and providing tailored solutions to meet their needs.
  • Team Collaboration: Work collaboratively with other team members to achieve sales and customer service goals, sharing knowledge and best practices to drive business results.
Requirements
  • Education: College degree or equivalent work experience.
  • Experience: 1-2 years of experience in retail banking or a related field.
  • Skills: Excellent communication and interpersonal skills, ability to work in a fast-paced environment, and strong analytical and problem-solving skills.
  • Certifications: S.A.F.E. Act registration through the Nationwide Mortgage Licensing System (NMLS).
Working Conditions
  • Work Environment: Normal office environment with extended viewing of computer screens.
  • Travel: Ability to travel within the affiliate for training and scheduling flexibility.