Guest Services Agent @ the H Hotel
3 weeks ago
The Guest Services Agent is responsible for providing exceptional service to all guests during check-in, throughout their stay, and at checkout, while maximizing room revenue and occupancy.
Key Responsibilities- Provide attentive, courteous, and efficient service to all guests
- Maximize room revenue and occupancy
- Ensure proper operation of the PBX console and adherence to hotel standards
- Answer guest inquiries about hotel services, facilities, and hours of operation
- Ensure logging and delivery of packages, mail, and messages to guests and meeting rooms
- Review Front Office log and Trace File daily
- Follow all cash handling and credit policies
- Be aware of all rates, packages, and special promotions
- Be familiar with hospitality terminology and emergency procedures
- Handle check-ins and checkouts in a friendly, efficient, and courteous manner
- College coursework in a related field is helpful
- Experience in a hotel or related field is preferred
- High school diploma or equivalent is required
- Computer experience is required
- Customer service experience is preferred
Wyndham Hotels & Resorts is the largest hotel franchisor in the world and a leading hotel management company. We stand 22 brands strong across 9,000 hotels in more than 95 countries, and we offer the most diverse collection of hotel experiences in the world.
Our hotel owners are the stewards of our brands, and together, we champion everyday travelers. We believe guests deserve great experiences, and our robust portfolio delivers just that.
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