Host/Hostess

The H Hotel is seeking a skilled and friendly Host/Hostess to join our team. As a Host/Hostess, you will be the first point of contact for our guests and will be responsible for ensuring their dining experience is exceptional.

• Greet guests and patrons personally as they enter the establishment
• Answer telephones using appropriate etiquette
• Accept to-go orders over the telephone
• Receive and record dining reservations on the telephone
• Ensure the proper setup of dining room
• Ensure dining room seating is controlled and that there is server parity in number of tables
• Ensure neatness and cleanliness of stations
• Present menus, make recommendations and take orders if necessary
• Assist other food and beverage staff when necessary
• Liaise between staff and customers to ensure great service
• Ensure personal appearance is neat and professional
• Anticipate and address guests' service needs
• Assist individuals with disabilities
• Thank guests with genuine appreciation
• Comply with quality assurance expectations and standards
• Follow all company safety and security policies and procedures

• Prior food and beverage industry experience preferred
• Prior guest relations training
• Ability to satisfactorily communicate in English with guests, co-workers and management to their understanding
• Strong written and verbal communication skills
• Positive, upbeat attitude and personality
• Ability to perform assigned duties with attention to detail, speed, accuracy, follow-through, courtesy, cooperativeness and work with a minimum of supervision
• Punctuality and reliable attendance
• Interpersonal skills and the ability to work well with co-workers and the public