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Housekeeping Supervisor @ the H Hotel

2 months ago

Midland, Michigan, United States Wyndham Hotels & Resorts Full time

**Job Summary**

The Housekeeping Supervisor is responsible for overseeing the administration and coordination of housekeeping functions in assigned sections, ensuring the highest standards of cleanliness and guest satisfaction.

**Key Responsibilities:**

  • Assume all Housekeeping Manager functions in the absence of the manager.
  • Inspect Room Attendants' work performance to ensure standards and productivity levels are met.
  • Oversee the closing of floors at the end of the day, ensuring Room Attendants' carts are clean and restocked.
  • Ensure records of daily assignments are completed and turned in on time.
  • Monitor cleanliness and orderliness of Room Attendants' carts, linen closets, control closets, stairways, and landings.
  • Initiate work orders for repairs and maintenance and follow through until completed.
  • Assist with training of Housekeeping staff.
  • Ensure overall guest satisfaction.

**Requirements:**

  • High School diploma or equivalent required.
  • Two to three years of progressive experience in a hotel or related field preferred.
  • College coursework in a related field helpful.
  • Previous supervisory responsibility preferred.

**Physical Requirements:**

  • Flexible and long hours sometimes required.
  • Medium work - Exerting up to 50 pounds of force occasionally, and/or 20 pounds of force frequently or constantly to lift, carry, push, pull, or otherwise move objects.
  • Ability to stand during entire shift.

**General Requirements:**

  • Must be able to effectively communicate both verbally and written, with all levels of employees and guests in an attentive, friendly, courteous, and service-oriented manner.
  • Must be effective at listening to, understanding, and clarifying concerns raised by employees and guests.
  • Must be able to multitask and prioritize departmental functions to meet deadlines.
  • Approach all encounters with guests and employees in an attentive, friendly, courteous, and service-oriented manner.
  • Attend all hotel required meetings and trainings.
  • Maintain regular attendance in compliance with Wyndham Hotels & Resorts Standards.
  • Maintain high standards of personal appearance and grooming.
  • Comply with Wyndham Hotels & Resorts Standards and regulations to encourage safe and efficient hotel operations.
  • Maximize efforts towards productivity, identify problem areas, and assist in implementing solutions.
  • Must be effective in handling problems, including anticipating, preventing, identifying, and solving problems as necessary.
  • Must be able to understand and apply complex information, data, etc. from various sources to meet appropriate objectives.
  • Must be able to cross-train in other hotel-related areas.
  • Must be able to maintain confidentiality of information.
  • Must be able to show initiative, including anticipating guest or operational needs.
  • Perform other duties as requested by management.
  • Maintain a warm and friendly demeanor at all times.

**Company Overview:**

Wyndham Hotels & Resorts is the largest hotel franchisor in the world and a leading hotel management company. We stand 22 brands strong across 9,000 hotels in more than 95 countries, and we offer the most diverse collection of hotel experiences in the world.

Our hotel owners are the stewards of our brands, and together, we champion everyday travelers. We believe guests deserve great experiences, and our robust portfolio, distinguished by our leading economy and midscale brands, delivers just that.

We are a company that values our employees and strives to provide a positive work environment. We are committed to excellence in all aspects of our business and are dedicated to providing exceptional service to our guests.