Customer Service Representative
7 days ago
Ascentec Engineering, LLC is seeking a skilled Customer Service Representative to join our team. The ideal candidate will possess strong customer service skills, be detail-oriented, and have excellent communication skills.
The Customer Service Representative will be responsible for handling customer inquiries, resolving issues, and providing exceptional customer service. The successful candidate will be a team player, able to work in a fast-paced environment, and have a positive attitude.
Key Responsibilities:
- Handle customer inquiries via phone, email, and in-person
- Resolve customer issues in a timely and professional manner
- Provide exceptional customer service to ensure customer satisfaction
- Work collaboratively with internal teams to resolve customer issues
- Meet or exceed customer service metrics and targets
Requirements:
- High school diploma or equivalent required
- 1-2 years of customer service experience preferred
- Excellent communication and interpersonal skills
- Ability to work in a fast-paced environment
- Positive attitude and strong work ethic
What We Offer:
- Competitive hourly rate: $18.00-$22.00 (DOE)
- Medical, dental, and vision insurance
- 100% vesting Safe Harbor 401(k) retirement plan with matching contributions
- Paid holidays and PTO
- Paid short-term and long-term disability coverage
- Education aid program available
- Purchase discounts and membership discounts
Ascentec Engineering, LLC is an equal opportunity employer and welcomes applications from diverse candidates. We are committed to creating a workplace that is inclusive and respectful of all employees. If you are a motivated and customer-focused individual who is looking for a challenging and rewarding role, please submit your application today.
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