Insurance Services Coordinator
2 days ago
Overview
As a valued member of the State Farm Insurance team, you will play a critical role in delivering exceptional customer experiences. You will be responsible for assisting customers with their insurance needs, providing personalized service, and ensuring that their queries are addressed promptly.
About the Role
We are seeking an experienced Office Representative to join our dynamic team. The successful candidate will possess excellent communication skills, be able to multitask efficiently, and demonstrate a strong ability to work in a fast-paced environment.
Key Responsibilities
- Provide exceptional customer service by responding to inquiries and resolving issues in a timely manner.
- Process insurance policy changes and updates, ensuring accuracy and efficiency.
- Handle incoming and outgoing phone calls, emails, and other correspondence.
- Maintain accurate and organized customer files, adhering to company standards.
- Prepare and process insurance quotes and applications, collaborating with team members as needed.
- Promote and cross-sell insurance products and services, identifying opportunities to enhance customer value.
- Assist with claims processing and follow-up, ensuring seamless resolution.
- Stay updated on insurance industry trends and regulations, applying knowledge to improve customer outcomes.
What We Offer
As an Office Representative at State Farm Insurance, you can expect a competitive salary range of $45,000 - $65,000 per year, depending on location and experience. Additionally, we offer a comprehensive benefits package, including medical, dental, and vision coverage, as well as a 401(k) retirement plan.
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