Customer Service Coordinator

3 weeks ago


Omaha, Nebraska, United States ARS-Rescue Rooter Full time
Exciting Job Opportunity

A leading provider of residential services in the US is seeking an experienced Customer Service Coordinator to join its team.

The ideal candidate will have excellent communication skills, be proficient in using Microsoft Products and multi-line phone systems, and have a strong ability to provide exceptional customer service delivery with both inbound and outbound customer calls.

About the Role
  • This is a full-time position working a Tuesday-Friday, 10am-7pm; Saturday 7am-4pm schedule, with opportunities for career advancement.

Key Responsibilities:

  1. Taking customer information from our customer service system and relaying it to our employees in the field.
  2. Working closely with the team to ensure efficient dispatching of technicians and providing top-notch customer service.

What We Offer:

  • A competitive salary range of $18-$23 per hour.
  • A comprehensive training program, including technical, sales, safety, leadership, and systems training.
  • A national network to support professional growth and development, as well as transfer opportunities.
  • An industry-leading benefit package, including health insurance options starting at $5 per week, HSA and FSA, dental and vision insurance, 401(k) with weekly match contribution, and more.

Requirements:

  • High school diploma or equivalent required; degree preferred.
  • Excellent communication and customer service skills.
  • Proficiency in Microsoft Products and multi-line phone systems.
  • Ability to work assigned shift and weekend rotation if required.
  • Knowledge of the local area to assist technicians with maneuvering traffic and getting to residence in a timely manner.
  • Candidates must undergo pre-employment drug screen and background checks.

About Us:

We are a dynamic and growing company committed to delivering exceptional customer service and providing opportunities for our employees to grow and develop their careers. If you are a motivated and detail-oriented individual looking for a challenging and rewarding role, we encourage you to apply.



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