Customer Service Representative

4 weeks ago


Petoskey, Michigan, United States McLaren Northern Michigan Full time
Job Summary

The Customer Service Representative is a vital member of our team at McLaren Northern Michigan, responsible for delivering exceptional patient care and support. This role requires strong communication skills, attention to detail, and the ability to work effectively in a fast-paced environment.

Key Responsibilities
  • Provide clear and concise communication to patients, families, and healthcare professionals.
  • Manage patient transfers and coordinate care with physicians and other healthcare teams.
  • Offer health care directory services, including phone numbers, department locations, and physician offices.
  • Monitor and document alarms, disaster status, safety drills, codes, emergency telephones, and security radio monitoring.
  • Manage electronic physician schedules and report on various processes as assigned by manager.
Requirements
  • High school diploma or equivalent required.
  • One year of previous call center or customer service experience preferred.


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