Customer Service Ambassador

1 month ago


Petoskey, Michigan, United States Northern Hotels Group LLC Full time
Job Overview

We are seeking a highly skilled and customer-focused Guest Service Representative to join our team at Northern Hotels Group LLC.

The ideal candidate will possess excellent communication skills, a warm and welcoming demeanor, and a passion for delivering exceptional customer service.

Responsibilities:

  • Provide exceptional customer service to guests, responding to their needs and resolving any issues in a timely and professional manner.
  • Assist guests with the registration process, including checking in and out, and handling front desk operations.
  • Anticipate and meet the needs of guests, building rapport and ensuring a positive experience.
  • Respond to guest concerns and resolve them appropriately, escalating to management when necessary.
  • Maintain accurate records of registration and payment information.
  • Ensure compliance with health and quality standards.

Qualifications:

  • High School Diploma/GED required.
  • Familiarity with hospitality industry standards.
  • Knowledge of front desk operations and procedures.
  • Proficient in English; knowledge of other languages is a plus.
  • Ability to use tact and understanding when dealing with a variety of customer service problems.
  • Ability to demonstrate genuine care for customers and employees.
  • Ability to work in a fast-paced environment.


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